Concierge Specialist (Contract with Accommodation) - Al-Rayyan, Qatar

Woopel; Al Rayyan; On-site; QAR 20,000 - 29,000; Full time

Benefits offered by this job

Accommodation provided

Job summary

Woopel is seeking a Concierge Specialist in Al-Rayyan, Qatar, offering a contract with accommodation. You will welcome guests, assist with check-in/check-out, provide information, arrange reservations and services, and handle guest requests while maintaining a tidy concierge desk.

The role requires excellent English communication, strong organization, and the ability to multitask in a fast-paced environment, with flexible hours including evenings and weekends. Visa/work permit required.

Qualifications

• Previous experience as a concierge or in a similar customer service role preferred.
• Excellent communication skills in English (verbal and written).
• Strong organizational skills with attention to detail.
• Ability to multitask in a fast-paced environment.
• Proficient in using computer systems for reservations or bookings.
• Ability to work flexible hours including evenings, weekends, and holidays.

Responsibilities

• Greet guests and residents with a warm welcome upon arrival.
• Assist with check-in and check-out processes.
• Provide information about the facilities, services, and amenities available.
• Anticipate guest needs and make recommendations for activities or dining options.
• Make reservations for dining, transportation, events or other requested services.
• Handle requests for room service, housekeeping, laundry or other services.
• Proactively address any issues or concerns raised by guests in a timely manner.
• Maintain knowledge of local attractions and activities to assist guests with planning their itinerary.
• Arrange transportation for guests as needed.
• Manage the concierge desk area and ensure it is kept clean and organized at all times.

Skills

English fluency

Organizational skills

Multitasking

Reservations systems

Tools

Reservation systems

Job description

Concierge Specialist (Contract with Accommodation) - Al-Rayyan, Qatar

We are seeking a highly organized and customer-oriented Concierge Specialist to join our team in Al-Rayyan, Qatar. As a Concierge Specialist, you will be responsible for providing exceptional service and assistance to our guests and residents. Your role will involve anticipating and fulfilling their needs, making reservations and arrangements on their behalf, and ensuring their overall satisfaction during their stay.

Responsibilities

• Greet guests and residents with a warm welcome upon arrival.
• Assist with check-in and check-out processes.
• Provide information about the facilities, services, and amenities available.
• Anticipate guest needs and make recommendations for activities or dining options.
• Make reservations for dining, transportation, events or other requested services.
• Handle requests for room service, housekeeping, laundry or other services.
• Proactively address any issues or concerns raised by guests in a timely manner.
• Maintain knowledge of local attractions and activities to assist guests with planning their itinerary.
• Arrange transportation for guests as needed.
• Manage the concierge desk area and ensure it is kept clean and organized at all times.

Requirements

• Previous experience as a concierge or in a similar customer service role preferred.
• Excellent communication skills in English (verbal and written).
• Strong organizational skills with attention to detail.
• Ability to multitask in a fast-paced environment.
• Proficient in using computer systems for reservations or bookings
• Ability to work flexible hours including evenings, weekends, and holidays.

Preference will be given to candidates who are African or Egyptian nationals. This is a contract position with accommodation provided. Candidates must have their own visa/work permit.

We welcome applications from women who are passionate about hospitality and have the necessary skills to excel in this role.

If you are driven by providing exceptional service, have excellent communication skills, and enjoy helping others, then we would love to hear from you. Join our team as a Concierge Specialist and be a part of creating unforgettable experiences for our guests and residents in Al-Rayyan, Qatar.