Spa Concierge & Guest Experience Specialist

Ennismore; Doha; On-site; QAR 39,000 - 73,000; Full time

Job summary

Mondrian Doha invites applications for a Spa Reception/Guest Relations role within its prestigious spa. You will greet guests, manage bookings, promote treatments and products, and ensure precise records using the Spa Soft system.

Ensure a spotless spa reception area, handle payments, and actively support promotions and retail sales while maintaining a professional and welcoming demeanor.

Responsibilities

• Be on time for your shift.
• Answer the phone promptly and use the guest’s name throughout the phone conversation.
• Acknowledge and greet everyone who enters and leaves spa facilities.
• Maintain eye contact when addressing external and internal guests.
• Handle guests’ questions and concerns professionally and courteously.
• Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.
• Responsible for scheduling tours, spa day packages, treatments and personal training.
• Carry out spa tours and spa consultations with guests and members, giving personalized advice and promote facilities, treatments and products.
• Responsible for the sale of gift vouchers and their redemption.
• Responsible for pre and post treatment advice for clients when booking appointments.
• Responsible for stating important contraindications when booking appointments.
• Schedule bookings for the members and guests to the required standard.
• Ensure that all new clients fill in a spa consultation card and keep this record updated with current information on the Spa Soft system.
• Ensure that all spa reception areas are maintained to high standards of cleanliness.
• Ensure that all equipment is serviced as part of a preventative maintenance program.
• Responsible for achieving retail sales.
• Responsible for processing bill payments and receipts.
• Be an example to the staff of personalized service, positive attitude and professionalism.
• Assist during spa promotions and events.
• Ensure all displays are changed regularly.
• Properly open and close spa each day according to Standard Operating Procedures.
• Utilize spa computers with skill and proficiency.
• Maintain a Spa Desk Bank.
• Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.
• Maintain a clean; safe, fully stocked and well organized work area.
• Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time.
• Maintain a positive attitude and contribute toward a quality work environment.
• Regularly attend, participate in and support training and staff meetings for the spa.
• Assist in all areas of spa operation as requested by management.
• Communicate to management any and all occurrences involving staff or guests in the spa that require attention.
• Attend spa staff meetings.
• Attend required training courses and seminars.
• Responsible for all retail stock security.
• Responsible for recording all the necessary information in the spa Book4Time computer system.
• Responsible for cancellation bookings and waiting list for members and guests.
• Responsible for recording member and guest comments.
• Monitor usage of the facilities and type of usage.
• Ensure correct records are kept for member and guest visits, treatments and purchases.
• Responsible for all daily takings and usage reports.

Job description

Mondrian Doha invites applications for a Spa Reception/Guest Relations role within its prestigious spa. You will greet guests, manage bookings, promote treatments and products, and ensure precise records using the Spa Soft system.

Ensure a spotless spa reception area, handle payments, and actively support promotions and retail sales while maintaining a professional and welcoming demeanor.