Spa Concierge

Mandarin Oriental; Doha; On-site; QAR 89,280 - 133,920; Full time

Benefits offered by this job

Learning & Development programs

Complimentary nights and attractive rates

Health & Wellness programs

Retirement Plans

Transportation and housing

Relocation and vacation tickets

Job summary

Mandarin Oriental, Doha is seeking a Spa Concierge to join our Spa team. The ideal candidate will have at least 1 year of experience in a service environment, ideally within a 5-star hotel. Key responsibilities include managing spa operations, ensuring cleanliness, and providing exceptional customer service.

Additional benefits include unique development programs, competitive salary, wellness programs, and transportation & housing provided. Join us in offering legendary service in a luxury setting.

Qualifications

• Minimum 1 year of experience in a service environment.
• Previous experience in a 5-star hotel preferred.
• Good knowledge of computer systems is essential.

Responsibilities

• Assist in the operations of all spa & wellness areas.
• Maintain the cleanliness of the Spa.
• Organise appointment scheduling to maximise efficiency.

Skills

Customer service skills

Cleanliness and hygiene management

Appointment scheduling

Telephone etiquette

Education

Senior School qualification or equivalent

Hotel School graduate

Tools

Computer systems

Job description

Mandarin Oriental, Doha is looking for a Spa Concierge to join our Spa team. Mandarin Oriental is the award‑winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. The group provides legendary service inspired by Asian heritage whilst representing the cutting‑edge of luxury experiences. Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari‑influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.

Responsibilities

• Assist in the operations of all spa & wellness areas as required:
  • Spa Reception
  • Salon & Barber Reception
  • Spa Retail Area
  • Boutique
  • Consultation Lounge
  • Spa Suites Arrival
  • Spa Thermal & Changing facilities
  • Tea Lounges
  • Fitness & Wellness
• Maintain the cleanliness of the Spa in particular the changing rooms, toilets, showers, relaxation areas, fitness and wellness areas, spa suites and pool. These should be kept in a neat, tidy and sanitary manner in accordance with the Safe, Sound and Sustainability standards.
• Assist therapists in setting up for treatments and clearing away afterwards.
• Ensure lockers are stocked with clean linen at all times and remove soiled linen.
• Organise appointment scheduling to maximise use of time and profitability whilst ensuring that guests’ needs are of first importance.
• Be a team player and assist all spa and hotel colleagues where necessary.
• Perform opening and closing duties.
• Have a thorough understanding of Spa Soft, all treatments and services offered in the Spa & Wellness division and all retail products.
• Possess good telephone skills and follow required telephone etiquette.
• Show a professional attitude at all times, particularly with regard to punctuality, appearance and general manner.

Qualifications

• Minimum 1 year of experience working in a service environment is a must.
• Hotel school graduates will be preferable.
• Senior School qualification or equivalent is a must.
• Previous experience working in a 5‑star hotel environment is an advantage.
• Previous experience working in the Middle East Region is an advantage.
• Good knowledge of computer systems is a must.

Benefits

• Learning & Development – unique programmes to grow and develop your career.
• MOstay – complimentary nights and attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness – a variety of health and wellness programmes for all colleagues worldwide.
• Retirement Plans – different retirement plans depending on the length of service and role.
• A competitive salary and benefits package.
• Transportation and housing provided.
• Relocation and vacation tickets.