Shop Supervisor | Qatar Duty Free

Qatar Airways Group; Doha; On-site; QAR 45,000 - 78,000; Full time

Benefits offered by this job

Retail staff discount

Job summary

Qatar Duty Free, part of Qatar Airways Group, seeks a Shop Supervisor to support the Duty Manager in coordinating daily shop floor operations, driving sales, delivering excellent customer service, and ensuring effective merchandising at Hamad International Airport. The role includes staff allocation, stock monitoring, cash handling oversight, training new teams, and upholding company policies.

Experience in travel retail is preferred, with a focus on customer satisfaction and operational

Qualifications

• Should have at least High School qualifications.
• Minimum 3 years of job-related experience.
• Must have proven track record in the ability to manage stock on a day-to-day basis.
• Should have direct hands-on experience in retail inventory management.
• Experience in handling complex issues and negotiation are essential.
• Ideally with experience in travel retail industry.

Responsibilities

• Assist the Duty Manager in organizing the daily operational shop requirements such as staffing, cash and stocking to ensure that sales are maximized and company policy and procedures are followed by staff.
• Monitor and address any issues in relation to stocks to the relevant party in order to maintain the stock level of the shop and to maximize sales opportunities.
• Assist the Duty Manager in carrying out the daily priorities on a shift basis to ensure workflow completed within required timeline.
• Monitor the cash discrepancies of Sales Assistant within the shop, ensure stock shrinkage does not exceed the budget.
• Conduct on job training with the new sales teams to help improve their customer service and product knowledge skills to better serve the customer.
• Facilitate random spot checks on the tills on a daily basis to ensure the companies honestly and integrity standards are being applied by staff.
• Coordinate the handover of shift briefings with the Duty Manager, regarding the daily tasks, store conditions, sales, shift coverage, and the day to day operations.
• Complete proper closing procedures as per company policy tills, store in-stock conditions, merchandizing, and visual standards for assigned areas.
• Handle sales returns and void slips are per the set SOPs.
• Authorize staff discounts whenever required, ensuring employees are not exceeding the monthly purchase limit and consistent approach has been applied to all employees.
• Respond positively to guest feedback/complain, understand guest expectations, bring all complaints to the attention of the Duty Manager or Retail Manager for future improvement.
• Communicate on daily basis with the sales team on special promotions and new product launches by conducting pre-shift briefings, ensuring the team is well briefed, and trained prior to the launch of the new products and promotions.

Education

High School qualifications

Job description

General Information

Location: Qatar-Doha

Job family: Customer Service

Closing Date: 2026-10-31

About the Role

Qatar Duty Free is looking for a Shop Supervisor. The role will support the Duty Manager in coordinating daily shop floor operations, with a strong focus on driving sales, delivering excellent customer service, and ensuring effective merchandising. Key responsibilities include staff allocation, spot checks on cash handling (ASH), stock monitoring and verification, shift closing procedures, and addressing customer concerns. The Shop Supervisor also contributes to achieving daily sales targets by guiding, motivating, and supervising the assigned team.

A world of exclusives awaits you at one of the largest duty-free areas in the world, Qatar Duty Free. The award-winning shopping emporium boasts of more than 90 elegant boutiques and affordable retail stores, as well as more than 30 restaurants and cafés covering over 40,000 square meters at the world's best airport, Hamad International Airport.

Responsibilities

• Assist the Duty Manager in organizing the daily operational shop requirements such as staffing, cash and stocking to ensure that sales are maximized and company policy and procedures are followed by staff.
• Monitor and address any issues in relation to stocks to the relevant party in order to maintain the stock level of the shop and to maximize sales opportunities.
• Assist the Duty Manager in carrying out the daily priorities on a shift basis to ensure workflow completed within required timeline.
• Monitor the cash discrepancies of Sales Assistant within the shop, ensure stock shrinkage does not exceed the budget.
• Conduct on job training with the new sales teams to help improve their customer service and product knowledge skills to better serve the customer.
• Facilitate random spot checks on the tills on a daily basis to ensure the companies honestly and integrity standards are being applied by staff.
• Coordinate the handover of shift briefings with the Duty Manager, regarding the daily tasks, store conditions, sales, shift coverage, and the day to day operations.
• Complete proper closing procedures as per company policy tills, store in-stock conditions, merchandizing, and visual standards for assigned areas.
• Handle sales returns and void slips are per the set SOPs.
• Authorize staff discounts whenever required, ensuring employees are not exceeding the monthly purchase limit and consistent approach has been applied to all employees.
• Respond positively to guest feedback/complain, understand guest expectations, bring all complaints to the attention of the Duty Manager or Retail Manager for future improvement.
• Communicate on daily basis with the sales team on special promotions and new product launches by conducting pre-shift briefings, ensuring the team is well briefed, and trained prior to the launch of the new products and promotions.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible

Qualification

About You

• Should have at least High School qualifications
• Minimum 3 years of job-related experience
• Must have proven track record in the ability to manage stock on a day-to-day basis
• Should have direct hands-on experience in retail inventory management.
• Experience in handling complex issues and negotiation are essential.
• Ideally with experience in travel retail industry.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community