Service Delivery Engineer - Cloud & Systems

Meeza Qstp LLC; Doha; On-site; QAR 60,000 - 90,000; Full time

Job summary

Meeza Qstp LLC seeks a Service Delivery Engineer Systems to implement and maintain IT systems for clients, provide technical support, troubleshoot issues, and ensure timely resolution of service requests.

The role requires hands-on experience with Windows servers, VMware, Active Directory, Exchange, and cloud services, along with strong problem-solving and cross-functional communication across teams and external partners.

Qualifications

• Bachelor's degree or equivalent in a computing field.
• Relevant technology certifications (e.g., VMware VCA, Microsoft MCSA, ITIL).
• 3–4 years of IT experience in systems/infrastructure roles.

Responsibilities

• Provide VMware support including incident and service requests
• Advance support of Windows OS Servers
• Manage Active Directory
• DNS
• DHCP
• File and Print Services
• Vulnerability mitigation to keep systems up to date
• Mail service management
• Microsoft Exchange and Microsoft 365 Patch Management using WSUS & SCCM
• Applying OS hardening policies
• Participate in root cause analysis of major incidents
• Monitor virtualization infrastructure
• Provide security compliance under relevant security policies
• Configuring Azure services to meet organizational needs
• L2 Support for Systems environment
• Problem-solving and troubleshooting
• Cross functional communication with other Service Delivery teams and external parties
• MS HA configuration

Skills

IT systems

Networking

Cloud (Azure)

OCI Data Centre

VMware

SCCM

MS Exchange

Windows Server

Disaster Recovery

Education

Bachelor's degree in Computer Science

Information Systems

Engineering

or equivalent

Tools

VMware VCA

Microsoft MCSA

ITIL v3 Foundation

WSUS

Job description

Job Summary

The Service Delivery Engineer Systems is responsible for implementing and maintaining IT systems for clients as well as providing technical support troubleshooting issues and ensuring timely resolution of service requests

Administrative Responsibilities

Follow all relevant policies processes and standard operating procedures so that work is carried out in a controlled and consistent manner Facilitate knowledge transfer efforts related to different job activities to junior staff and ensure know-how and expertise is passed on to qualified candidates

Functional Responsibilities

• Provide VMware support including incident and service requests
• Advance support of Windows OS Servers
• Manage Active Directory
• DNS
• DHCP
• File and Print Services
• Vulnerability mitigation to keep systems up to date
• Mail service management
• Microsoft Exchange and Microsoft 365 Patch Management using WSUS amp SCCM
• Applying OS hardening policies
• Participate in root cause analysis of major incidents
• Monitor virtualization infrastructure
• Provide security compliance under relevant security policies
• Configuring Azure services to meet the needs of the organization
• L2 Support for Systems environment
• Problem-solving and troubleshooting
• Cross functional communication with other Service Delivery teams and external parties
• MS HA configuration

Academic & Professional Qualifications

• Bachelor s degree in Computer Science
• Information Systems
• Engineering
• or equivalent
• Relevant technology certification -e g
• VMWare VCA
• Microsoft MCSA- ITIL v3 Foundation

Experience

• 3-4 years of experience in information technology or a similar field

Skills and Requirements

• Strong technical knowledge and expertise in IT systems
• networks
• and infrastructure
• with the ability to effectively manage and maintain them
• Basic knowledge in Cloud solutions including Azure
• OCI Data Centre technologies and platforms
• Network and server load balancers
• MS Exchange Server
• SCCM
• VMware Virtualization technologies
• Disaster Recovery Solutions
• Windows Server OS