Senior Omni-Channel Banking Apps Support Engineer

HyROI Solutions- An ISO-certified company; Doha; Vor Ort; QAR 70.000 - 110.000; Vollzeit

Zusammenfassung

HyROI Solutions is seeking an Application Support Specialist to provide end-to-end support for omni-channel banking applications, including web and mobile platforms. You will handle BAU tickets, monitor logs, and assist in deployments while coordinating with development, infra, and business teams to ensure stable operations.

The role requires basic SQL, Linux knowledge, and familiarity with AppDynamics or similar APM tools, along with Agile practices.

Qualifikationen

• Graduate with BS/BA in Computer Science, IT or related field.
• Basic Oracle SQL and MySQL knowledge for data lookup.
• Linux server familiarity and basic command line.
• Familiarity with AppDynamics or similar APM tools.
• Understanding of Agile, Sprints and DevOps workflows.
• Willingness to support weekend deployments.

Aufgaben

• Handle BAU support emails and queries, maintain SLA.
• Monitor logs and performance, perform preliminary RCA.
• Assist in deployments and post-deployment validation.
• Coordinate with development, infra and business teams.
• Participate in patch management and DR drills.

Kenntnisse

BAU support

Ticketing

Log monitoring

Agile

Problem solving

Communication

Weekend deployments

Ausbildung

Bachelor's degree in CS/IT

Tools

AppDynamics

ServiceNow

JIRA

Remedy

Linux

Jobbeschreibung

HyROI Solutions is seeking an Application Support Specialist to provide end-to-end support for omni-channel banking applications, including web and mobile platforms. You will handle BAU tickets, monitor logs, and assist in deployments while coordinating with development, infra, and business teams to ensure stable operations.

The role requires basic SQL, Linux knowledge, and familiarity with AppDynamics or similar APM tools, along with Agile practices.