Senior Application Support Engineer

HyROI Solutions- An ISO-certified company; Doha; On-site; QAR 70,000 - 110,000; Full time

Job summary

HyROI Solutions is seeking an Application Support Specialist to provide end-to-end support for omni-channel banking applications, including web and mobile platforms. You will handle BAU tickets, monitor logs, and assist in deployments while coordinating with development, infra, and business teams to ensure stable operations.

The role requires basic SQL, Linux knowledge, and familiarity with AppDynamics or similar APM tools, along with Agile practices.

Qualifications

• Graduate with BS/BA in Computer Science, IT or related field.
• Basic Oracle SQL and MySQL knowledge for data lookup.
• Linux server familiarity and basic command line.
• Familiarity with AppDynamics or similar APM tools.
• Understanding of Agile, Sprints and DevOps workflows.
• Willingness to support weekend deployments.

Responsibilities

• Handle BAU support emails and queries, maintain SLA.
• Monitor logs and performance, perform preliminary RCA.
• Assist in deployments and post-deployment validation.
• Coordinate with development, infra and business teams.
• Participate in patch management and DR drills.

Skills

BAU support

Ticketing

Log monitoring

Agile

Problem solving

Communication

Weekend deployments

Education

Bachelor's degree in CS/IT

Tools

AppDynamics

ServiceNow

JIRA

Remedy

Linux

Job description

New requirement: Application Support Specialist

Role Overview

The Application Support Specialist will be responsible for providing end-to-end functional and technical support for the bank’s omni-channel applications. This includes branch banking web applications, mobile banking platforms, retail internet banking, and corporate internet banking channels. The role involves daily operational support, incident management, log monitoring, participation in release deployments, and coordination with development, infrastructure, and business teams to ensure seamless system operations.

Key Responsibilities

1. Daily Operations & Ticket Handling

Address Business-As-Us-Usual (BAU) support emails and queries.

Analyze, prioritize, and resolve Service Requests (SRs) and Incidents raised through the ticketing system.

Provide timely updates and ensure adherence to SLA and compliance guidelines.

2. Monitoring & Issue Analysis

Monitor application error logs, health logs, and performance metrics using tools such as AppDynamics (AppD) or similar APM tools.

Identify anomalies, recurring issues, and potential system risks.

Perform basic/preliminary root cause analysis (RCA) to support issue resolution and escalation.

3. Deployment & Release Support

Provide support during weekend deployments, release rollouts, and change management activities.

Validate application behavior post-deployment and ensure system stability.

4. Bank-wide Technical Activities

Participate in Patch Management, Disaster Recovery (DR) Drills, Database upgrades, and other infra-level activities.

Conduct functional and technical validation of omni-channel applications during these exercises.

5. Collaboration & Continuous Improvement

Work closely with development, QA, infrastructure, and business teams to ensure operational continuity.

Proactively identify issues by monitoring logs and system dashboards, suggesting preventive measures.

Follow Agile methodologies and actively participate in stand‑ups, sprint discussions, and retrospectives.

Required Qualifications & Skills

Educational Qualification

Minimum: Graduate (Bachelor’s degree) in Computer Science, Information Technology, or a related field.

Technical Skills

Databases: Basic knowledge of Oracle SQL and MySQL (queries, data lookup, troubleshooting).

Operating Systems: Working knowledge of Linux servers, basic commands, directory structure, and troubleshooting steps.

Programming/Tech Stack:

• Basic understanding of Java, JavaScript, and HTML
• Ability to review/debug simple code issues is an advantage
• Familiarity with APM tools like AppDynamics or similar platforms.

Methodology & Soft Skills

Understanding of Agile methodology, sprint processes, and DevOps-aligned workflows.

Strong analytical, problem‑solving, and preliminary RCA skills.

Ability to work proactively, especially in issue detection via log monitoring.

Good verbal and written communication skills to interact with cross‑functional teams.

Willingness to support weekend deployments and occasional extended hours during critical releases.

Preferred Skills (Nice to Have)

Experience in the Banking & Financial Services domain.

Understanding of Omni-channel architectures, API integrations, and microservices.

Knowledge of ticketing systems like ServiceNow, JIRA, or Remedy.

Key Competencies

• Attention to detail
• Ownership and accountability
• Team collaboration
• Customer‑centric approach
• Ability to manage multiple tasks