Senior IT Help Desk Engineer - Fast-Paced, Customer-Focused

VAMS; Doha; On-site; QAR 111,600 - 167,400; Full time

Job summary

VAM SYSTEMS is seeking a Senior Help Desk/Technical Support Engineer for its Qatar operations. The ideal candidate will have 4-6 years of customer technical support experience and technical certifications such as MCSA or CCNA. Responsibilities include providing technical assistance, managing help desk requests, and ensuring excellent customer service. Candidates should demonstrate strong troubleshooting skills and the ability to work in a fast-paced environment with multiple projects. Joining time frame is up to 1 month.

Qualifications

• 4-6 years of customer technical support experience.
• Technical certifications are preferred (MCSA, CCNA).
• Experience with Help Desk Ticketing application.

Responsibilities

• Provide technical assistance over the phone.
• Work independently and in a team-oriented environment.
• Manage multiple priorities and projects.

Skills

Customer technical support experience

Technical certifications (MCSA, CCNA)

Help desk calls and request escalation

Excellent technical skills

Help Desk Ticketing application

Verbal and written communication skills

Strong troubleshooting skills

Knowledge of enterprise hardware/software

Customer service experience

Technical assistance over the phone

Ability to prioritize and multi-task

Job description

VAM SYSTEMS is seeking a Senior Help Desk/Technical Support Engineer for its Qatar operations. The ideal candidate will have 4-6 years of customer technical support experience and technical certifications such as MCSA or CCNA. Responsibilities include providing technical assistance, managing help desk requests, and ensuring excellent customer service. Candidates should demonstrate strong troubleshooting skills and the ability to work in a fast-paced environment with multiple projects. Joining time frame is up to 1 month.