Senior End-to-End IT Service Manager

Vodafone; Doha; On-site; QAR 120,000 - 160,000; Full time

Job summary

Vodafone is seeking an experienced End-to-End Service Management professional to lead and coordinate the service management team and assess commercial impacts of interface changes. You will ensure post-incident reviews are documented and used to drive root cause analysis and remedial actions.

The role requires strong ITIL knowledge and ability to lead cross-functional teams within an IT operations framework.

Qualifications

• Bachelor's degree in IT or Telecom from a reputable university.
• Expert in Oracle Stack components making up the Telco BSS & OSS technology domains.
• Expert in development/support of ERP, Middleware, DWH, ODS, and Big Data applications.
• OSS/BSS (CRM/BRM/ASAP/AIA/UIM).
• Oracle Service Bus / API GW.
• TOGAF Certification or ITIL or similar.
• Strong analytical and problem-solving skills.

Responsibilities

• Experienced professional responsible for managing End-to-End Service management team activities.
• Assessing the commercial impact of service interface changes.
• Ensure contributions to Post Incident Reviews are documented and tracked to completion.
• Lead End-to-End Service Management teams within an IT operations framework.
• Develop and adapt ITIL-conformant processes and tools to programme needs.
• Mentor new team members and train them in processes and procedures.

Skills

Oracle Stack

ERP Middleware

OSS/BSS

Oracle Service Bus

Analytical skills

Education

Bachelor's degree in IT or Telecom

TOGAF/ITIL certification

Job description

Vodafone is seeking an experienced End-to-End Service Management professional to lead and coordinate the service management team and assess commercial impacts of interface changes. You will ensure post-incident reviews are documented and used to drive root cause analysis and remedial actions.

The role requires strong ITIL knowledge and ability to lead cross-functional teams within an IT operations framework.