Enterprise Fixed Ops Support Specialist

Vodafone

Doha

On-site

QAR 180,000 - 240,000

Full time

12 days ago

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Job summary

Vodafone Doha seeks an experienced Enterprise Fixed Operations specialist to support and close technical complaints within agreed SLAs. You will track, investigate, and resolve issues for enterprise customers while keeping them informed of progress.

You will log every interaction in CRM, work with vendor field teams, perform health checks, and ensure adherence to SOPs to prevent outages. The role requires telecom engineering background and ITIL/Prince2 familiarity, with 24x7 support

Qualifications

Engineering degree in telecommunications.
ITIL or PRINCE2 certifications preferred.
Alcatel NRS1/NRS2 or Cisco equivalents certification.

Responsibilities

Provide support to close enterprise fixed and managed service complaints within SLA. Track and review technical complaints per customer segment with technical complaints manager.
Log every customer interaction and field activity in CRM tool. Identify root causes and derive solutions to reduce technical complaints; escalate as needed.
Ensure all technical inventory provisioned for customer is tracked and access controlled; ensure sub-contractor and vendor field teams follow SOPs to resolve complaints.
Perform regular health checks to avoid outages and support fixed level 1 activities including 24x7 responses, troubleshooting, field visits, and SLA monitoring.