Senior Biometric & Passenger-Processing Systems Engineer

Employment

Doha

On-site

QAR 420,000 - 540,000

Full time

14 days+

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Job summary

Employment seeks a Passenger Processing & Biometric Systems Engineer to act as subject-matter expert and Level-3 support for common-use (CUTE) systems including check-in gates, self-service kiosks, and biometric Fast Pass. You will own the system's deep technical health, diagnose complex issues, and drive permanent fixes.

Responsibilities include advanced diagnostics, root-cause analysis, OEM case management, and coordinating firmware/software upgrades.

Qualifications

Experience: 5+ years hands-on with the specific system in a comparable environment.
Manufacturer training/certification on SITA / NEC / IDEMIA / Thales passenger-processing and biometric products; common-use (CUTE) experience.
ITIL Foundation certification.

Responsibilities

Provide advanced diagnostics at system, application and infrastructure level for the system.
Carry out root-cause analysis for major and recurring incidents and own the permanent fix.
Open and manage OEM back-to-back support cases under the same ticket and SLA clock.
Own configuration, firmware and software maintenance and coordinate manufacturer releases and upgrades.
Own the preventive-maintenance procedures and predictive monitoring for the system.
Maintain the design documents, SOPs and knowledge base; mentor and sign off Level-2 competence.
Provide technical assessment to the Change Advisory Board for changes to the system.
Support peak-period device performance in close coordination with the TOC; manage hot-swap of readers, printers, scanners and gate components.