Senior Associate, Settlements

Commercial Bank; Doha; On-site; QAR 112,000 - 167,000; Full time

Job summary

Commercial Bank Of Qatar is seeking a Disputes Officer to meticulously process cardholder disputes and chargebacks in accordance with card scheme timelines and internal procedures. You will review transactions, supporting documents, and escalate complex cases as needed to ensure timely resolutions.

The role requires knowledge of Visa/MasterCard/Diners chargebacks, solid English proficiency, and a finance degree.

Qualifications

• Knowledge of VISA, MasterCard, Diners, and chargeback processing.
• MS Office proficiency.
• Proficiency in written and spoken English.
• Bachelor's degree in finance or equivalent.

Responsibilities

• Review and process cardholder disputes and chargeback cases in line with card scheme rules and timelines.
• Review transaction details and supporting documents to determine dispute action.
• Process dispute cases through chargeback stages until closure.
• Review incoming responses and take required action within deadlines.
• Process dispute-related financial adjustments and maintain case records.
• Escalate complex cases for further review.

Skills

Stakeholder interaction

Working under pressure

Attention to detail

Arabic language

Education

Bachelor's degree in finance

Tools

MS Office

Job description

About Commercial Bank Of Qatar

Commercial Bank, founded in 1975 and headquartered in Doha, plays a vital role in Qatar's economic development by offering a range of personal, business, government, international and investment services.

We believe in empowering our employees, providing them with opportunities for growth and professional development.

By Joining us, you'll be part of a workplace culture that fosters innovation, supports work-life balance, and encourages you to reach your full potential.

Join us in shaping the future of banking!

Job Summary

To process cardholder disputes and chargebacks accurately and within applicable card scheme timelines, in accordance with scheme rules and internal procedures.

Key Accountabilities

• Review and process cardholder disputes and chargeback cases in line with card scheme rules and timelines.
• Review transaction details and supporting documents to process the appropriate dispute action.
• Process and follow up cases through the applicable chargeback stages until closure.
• Review incoming responses and take the required action within the applicable timelines.
• Process dispute-related financial adjustments and maintain accurate case records.
• Escalate complex or exceptional cases to the appropriate level for further review.

Key Interactions

Internal

• Branches, Cards Business Team, Operations Risk, Call Centre, Vault Unit, RTB cards, ATM channels, IT, Corporate Banking, Cards marketing and HR etc.

External

• Visa / MasterCard / Diners, Cb's co-branders/ joint ventures, QCB etc.

Required Qualifications

• Knowledge of VISA, MasterCard, Dinners, chargeback processing.
• MS Office proficient.
• Proficiency in written and spoken English. Academic Degree: Bachelor's degree in finance or equivalent

Professional Certification

NA

Required Experience

2+ years relevant experience.

Skills

• Ability to interact with internal and external stakeholders
• Ability to work under pressure
• Accuracy and attention to detail
• Arabic speaking preferred

Why Commercial Bank

• Best Digital Bank in the Middle East 2024 by World Finance and Best Mobile Banking App in the Middle East 2024 by Global Finance.
• An Innovation-Driven, Digital-First Environment where employees work with the latest tools and technologies to redefine banking
• Opportunities for Global Partnerships & International Exposure, connecting employees with global networks and perspectives.
• A focus on Employee Well-being & Work-Life Balance, ensuring a healthy and supportive environment for all team members
• Competitive Compensation & Benefits that ensure our employees are rewarded for their dedication and performance
• A strong Commitment to Diversity, Equity & Inclusion, fostering a culture that values every individual's unique perspective.

At Commercial Bank, we don't just offer careers, We shape futures by pioneering digital transformation in Qatar's banking sector, blending digital-first approach to redefine banking through innovative solutions.