Senior Account Manager (IT solutions and products)

Path2Success; Doha; On-site; QAR 240,000 - 360,000; Full time

Job summary

Path2Success is seeking a Senior Account Manager to build strategic relationships with enterprise customers in Qatar, aligning with short- and long-term business objectives by managing key accounts and driving new market opportunities.

The role involves coordinating with services, finance, and partners to ensure service quality, invoicing, and profitable sales while expanding the customer base and contributing to strategic plans.

Responsibilities

• Works with service and project operations teams to ensure quality services delivered as agreed with the customer.
• Coordinate with Finance to ensure invoices are produced and payments collected.
• Manage relationships with key customers at the opportunity management level.
• Manage relationships with partners.
• Create and expand customer base in line with Enterprise strategies covering all assigned accounts.
• Prepare commercial proposals and submit technical and commercial proposals to customers.
• Provide market intelligence including competitive information.
• Produce Sales & Financial reports.
• Manage the sales pipeline.
• Prepare costing sheets to view GP value achieved in each sale.
• Keep up to date with latest technologies and products.
• Research emerging technologies and their impact on customers’ business.
• Recommend ideas to increase customer satisfaction and sales.
• Suggest new markets to be covered and new products/partnerships.
• Contribute to development of short, medium, and long term sales and organization strategy.

Job description

The main objective for senior account manager is to build strategic relationship that make it difficult for competitor to break into the account and to achieve short term and long term business unit objective by managing enterprise customers, provide input to develop new markets in alignment with the division strategy.

RESPONSIBILITIES:

• Works with the service and project Operation team to ensure quality services are delivered as agreed with the customer.
• Coordinate with Finance team to ensure proper invoices are produced and payment are collected as agreed with the customer. Manage relationships with key customers at the opportunity management level
• Manage relationships with partners
• Ensure quality of services provided.
• Create and expand customer base in line with Enterprise strategies by covering all of assigned accounts
• Works with partners and suppliers regarding Pricing information, new products, delivery issues and market coverage.
• Responsible for preparing commercial proposals to customers and submit technical and commercial proposals to customers.
• Market Intelligence including competitive information
• Sales & Financial reports
• Pipeline Management
• Prepare costing sheets to view GP value achieved in each sale.
• Keep up to date of latest technologies and products
• Be up to date and research on emerging technologies impact on customers’ business
• Recommends new ideas to increase customer satisfaction and sales.
• Recommends new markets to be covered
• Recommends new products and new partnerships
• Inputs in development of short ,medium and long term sales and organization strategy