Salesforce Business Analyst

SmartRecruiters, Inc.; Doha; On-site; QAR 180,000 - 300,000; Full time

Job summary

SmartRecruiters, Inc. is seeking a Salesforce Business Analyst to support our Qatar operations. The role focuses on shaping CRM-driven processes and ensuring alignment with enterprise standards by collaborating with stakeholders across departments.

We expect 4–6+ years’ experience as a Salesforce BA, hands-on Salesforce capabilities, and experience in regulated or enterprise environments. Responsibilities include documenting current and future state processes, identifying automation

Qualifications

• 4-6+ years’ experience as Salesforce Business Analyst.
• Strong understanding of CRM-driven business processes.
• Experience in regulated or enterprise environments.
• Hands‑on familiarity with Salesforce capabilities.

Responsibilities

• Conduct workshops with stakeholders across departments.
• Document current and future state processes.
• Identify inefficiencies and automation opportunities.
• Map regulatory and compliance requirements into system workflows.

Skills

CRM-driven processes

Stakeholder workshops

Structured thinking

Process redesign

Education

Salesforce Business Analyst Certification

Tools

Salesforce

Job description

We are currently looking Salesforce Business Analyst our Qatar operations.

Required Qualifications

• 4 - 6+ years’ experience as Salesforce Business Analyst
• Strong understanding of CRM-driven business processes
• Experience in regulated or enterprise environments
• Hands‑on familiarity with Salesforce capabilities

Preferred

• Salesforce Business Analyst Certification
• Experience with large user base (300+ users)
• Experience working with multiple system integrations
• Structured thinking
• Process redesign capability

Key Responsibilities

Conduct workshops with stakeholders across departments

• Document current and future state processes
• Identify inefficiencies and automation opportunities
• Map regulatory and compliance requirements into system workflows

Requirements & Solution Design

• Translate business needs into detailed functional requirements
• Create user stories and acceptance criteria
• Collaborate with Admin and Developer on solution feasibility
• Ensure alignment with enterprise architectural standards

Backlog & Governance Management

• Prioritize initiatives based on impact and ROI
• Facilitate change control discussions
• Prevent direct business‑to‑developer bypass

Testing & Adoption

• Coordinate UAT cycles
• Define test cases
• Support training materials and user enablement
• Drive adoption metrics and feedback loops