Rider quality support

Talabat Holding; Doha; On-site; QAR 67,000 - 100,000; Full time

Job summary

talabat is seeking a Rider Quality Support specialist in Doha, Qatar. This full-time, on-site role focuses on monitoring rider performance, analyzing operational data, and ensuring high delivery standards. You will work closely with operations, customer care, and partner management to uphold service reliability and rider experience.

Fluency in English is required, with Arabic a plus. The ideal candidate has strong communication, data interpretation, and organizational skills, and is comfortable

Qualifications

• Ability to analyze operational data, performance metrics, and feedback to drive actions.
• Clear communicator with riders and cross-functional teams.
• Strong organizational skills and attention to detail.
• Customer- and quality-focused mindset.
• Proficiency with spreadsheets, reporting dashboards, email, and messaging tools.
• Fluency in English; Arabic a plus.
• Experience in operations, customer service, or logistics support in delivery/e-commerce.
• On-site availability in Doha, with occasional evenings or weekends.

Responsibilities

• Monitor rider performance and service quality.
• Review operational data and feedback to identify trends.
• Communicate with riders and internal teams daily.
• Clarify standards and procedures; train or coach riders as needed.
• Maintain accurate records of rider performance.
• Escalate recurring issues to stakeholders for improvement.
• Collaborate with operations, customer care, and partner management.

Skills

Data analysis

Communication

Organizational skills

Attention to detail

Spreadsheets

English fluency

Customer service

Operations exposure

Tools

MS Office

Excel

CRM tools

Job description

Company Description

talabat is the leading on-demand delivery platform in the Middle East and North Africa, connecting customers with food, groceries, and everyday essentials from a wide range of restaurants and retailers. Founded in Kuwait in 2004, the company now operates in the UAE, Oman, Qatar, Bahrain, Jordan, Iraq, and Egypt, with its headquarters in Dubai. As a subsidiary of Delivery Hero SE, talabat benefits from global expertise to drive innovation and expand its product offerings across the region. Following its initial public offering on the Dubai Financial Market in December 2024, talabat continues to strengthen its market position through advanced technology, a robust partner network, and a large rider fleet. Team members join a fast-paced environment focused on improving customer and partner experiences in the on-demand delivery sector.

Role Description

The Rider Quality Support role is a full-time, on-site position based in Doha, Qatar. This role is responsible for monitoring rider performance and service quality, reviewing operational data and feedback, and identifying trends or issues that impact delivery reliability and customer satisfaction. The Rider Quality Support team member communicates daily with riders and internal teams, clarifies standards and procedures, and supports the resolution of rider-related concerns in a timely and professional manner. The role includes coordinating training or coaching sessions, maintaining accurate records of rider performance, and escalating recurring issues to relevant stakeholders for improvement. This position requires close collaboration with operations, customer care, and partner management teams to help ensure a consistent, safe, and high-quality delivery experience.

Qualifications

• Ability to analyze operational data, performance metrics, and feedback, and translate findings into clear actions or recommendations.
• Strong communication and interpersonal skills for interacting with riders and cross-functional teams, with the ability to provide clear guidance and constructive feedback.
• Organizational and time-management skills to handle multiple cases, maintain accurate records, and follow standardized processes and procedures.
• Customer- and quality-focused mindset, with attention to detail and a commitment to improving service standards and rider experience.
• Proficiency in basic office and collaboration tools (e.g., spreadsheets, reporting dashboards, email, and messaging platforms).
• Fluency in English; knowledge of Arabic or other regional languages is an advantage.
• Experience in operations, customer service, or logistics support within delivery, e-commerce, or related industries is beneficial.
• Ability to work on-site in Doha, Qatar, including occasional evening or weekend shifts based on business needs.