Retail Customer Experience Specialist

Al-Futtaim; Doha; On-site; QAR 36,000 - 60,000; Full time

Job summary

Al-Futtaim Retail in Doha seeks a Customer Service Associate to deliver exceptional service, maintain store standards, manage stock and assist with sales. You will handle inquiries and complaints, operate the cash register and help create an inviting shopping experience.

The role emphasizes customer engagement, product knowledge, and teamwork to meet sales and service goals in a dynamic retail setting.

Qualifications

• Customer service experience in a retail setting is preferred.
• Strong verbal and written communication skills.
• Attention to detail in merchandising, pricing and store standards.
• Ability to upsell and cross-sell based on customer needs.

Responsibilities

• Provide high-level customer service and handle inquiries and complaints.
• Maintain store standards and visual merchandising to ensure an inviting shopping environment.
• Assist with stock receipt, replenishment and inventory control.
• Support upselling and cross-selling to increase sales.
• Operate the cash register and ensure accurate cash handling and checkout cleanliness.

Skills

Customer Service Experience

Communication Skills

Attention to Detail

Sales Skills

Job description

Al-Futtaim Retail in Doha seeks a Customer Service Associate to deliver exceptional service, maintain store standards, manage stock and assist with sales. You will handle inquiries and complaints, operate the cash register and help create an inviting shopping experience.

The role emphasizes customer engagement, product knowledge, and teamwork to meet sales and service goals in a dynamic retail setting.