Retail Customer Service Associate - Trend-Driven

Robinson & Co (Singapore) Pte Ltd; Doha; On-site; QAR 67,000 - 100,000; Full time

Job summary

Al-Futtaim Retail in Qatar is seeking a Customer Service Associate to drive sales and deliver an exceptional customer experience. You will engage with customers, provide knowledgeable service, and help maintain store standards to support business objectives.

Key responsibilities include greeting customers, sharing product information, managing fitting rooms, cash wrap, and contributing to a clean, inviting environment while meeting weekly targets.

Qualifications

• High School Degree or equivalent.
• 1-2 years of retail sales experience.
• Good verbal communication skills and ability to engage with diverse customers.

Responsibilities

• Create a positive first impression for customers through energetic demeanor and adherence to the dress code.
• Greet customers immediately upon entering the store with a sincere and warm welcome.
• Provide customers with current and relevant information about products.
• Express gratitude to all customers for shopping at M&S and invite them to return.
• Deliver quality service in the fitting rooms and follow up with customers.
• Attempt to add on to sales during interactions and assist in achieving sales targets.
• Efficiently manage services at the cash wrap, offer gift cards, and capture customer information for the database.
• Maintain store standards and cleanliness to create a sparkling and organized environment.
• Participate in and attend all store meetings and related functions.
• Complete other duties as assigned by store management, including meeting weekly sales targets.
• Maintain punctuality and adhere to designated work schedule.
• Comply 100% with M&S policies and procedures.
• Demonstrate flexibility and collaborate effectively with peers and management.
• Perform housekeeping duties as required.

Skills

Fashion trend awareness

Team player

Education

High school diploma or equivalent

Job description

Al-Futtaim Retail in Qatar is seeking a Customer Service Associate to drive sales and deliver an exceptional customer experience. You will engage with customers, provide knowledgeable service, and help maintain store standards to support business objectives.

Key responsibilities include greeting customers, sharing product information, managing fitting rooms, cash wrap, and contributing to a clean, inviting environment while meeting weekly targets.