Retail Customer Experience Specialist

Al-Futtaim; Doha; On-site; QAR 67,000 - 89,000; Full time

Job summary

Al-Futtaim Retail in the Middle East is seeking a Customer Service Associate to engage shoppers, maintain store standards and deliver a warm, helpful experience.

You will greet customers, share product knowledge, support sales targets and assist in cash wrap and gift card activities.

Join a diverse team, enjoy a fast-paced environment and contribute to a welcoming in-store atmosphere across our Qatar locations.

Qualifications

• High School Degree or equivalent.
• 1-2 years of retail sales experience.
• Good verbal communication skills and ability to engage with diverse customers.
• Physical ability to perform tasks such as heavy lifting and standing for extended periods.

Responsibilities

• Customer Engagement: Create a positive first impression for customers through energetic demeanor and adherence to the dress code. Greet customers immediately upon entering the store with a sincere and warm welcome. Provide customers with current and relevant information about products. Express gratitude to all customers for shopping at M&S and invite them to return.
• Sales and Service: Deliver quality service in the fitting rooms and follow up with customers. Attempt to add on to sales during interactions and assist in achieving sales targets. Efficiently manage services at the cash wrap, offer gift cards, and capture customer information for the database.
• Operational Duties: Maintain store standards and cleanliness to create a sparkling and organized environment. Participate in and attend all store meetings and related functions. Complete other duties as assigned by store management, including meeting weekly sales targets. Maintain punctuality and adhere to designated work schedule.
• Policy and Procedures: Comply 100% with M&S policies and procedures. Demonstrate flexibility and collaborate effectively with peers and management. Perform housekeeping duties as required.

Job description

Al-Futtaim Retail in the Middle East is seeking a Customer Service Associate to engage shoppers, maintain store standards and deliver a warm, helpful experience.

You will greet customers, share product knowledge, support sales targets and assist in cash wrap and gift card activities.

Join a diverse team, enjoy a fast-paced environment and contribute to a welcoming in-store atmosphere across our Qatar locations.