Personal Banking Supervisor

Starlink Qatar; Doha; On-site; QAR 201,000 - 335,000; Full time

Job summary

Starlink Qatar seeks a Supervisor for Direct Sales to lead a banking sales team across retail and wealth products. You will combine team leadership with personal sales, aiming for both individual and team targets.

The role requires 3–4 years in team leadership within a local Qatar bank, wealth banking exposure preferred, and fluency in Arabic and English. Valid Qatar residency and driving license are beneficial.

Qualifications

• Leadership and coaching skills to drive a sales team.
• Strong knowledge of retail banking products and Qatar market.
• Fluent in Arabic and English, both spoken and written.

Responsibilities

• Lead, coach and motivate a team to hit monthly and quarterly targets.
• Develop and implement sales strategies to grow customer base and product penetration.
• Generate new leads via direct sales, referrals, corporate tie-ups and market activities.
• Achieve personal sales targets alongside team targets.
• Promote and cross-sell banking products including accounts, loans, deposits and wealth products.
• Monitor performance, prepare sales and pipeline reports for management.
• Build relationships with high-value customers in wealth segments.
• Ensure compliance with KYC/AML and QCB regulations.
• Identify training needs and support team development.
• Handle escalations and maintain high service standards.

Skills

Team leadership

Direct sales

Sales targets

Lead generation

Wealth banking

Arabic & English

Education

Bachelor's degree in Business/Finance/Banking

Job description

Lead and manage a team of Direct Sales / Personal Banking Officers to achieve sales targets across the bank's retail and wealth products. The role combines team leadership, sales strategy and personal sales, as the Supervisor holds an individual target in addition to the team target.

Key Responsibilities

• Lead, coach and motivate a team of direct sales officers to achieve monthly and quarterly sales targets.
• Develop and implement sales strategies and action plans to grow the customer base and product penetration.
• Generate new leads and business opportunities through direct sales, referrals, corporate tie-ups and market activities.
• Achieve a personal sales target alongside the overall team target.
• Promote and cross-sell the full range of banking products, including accounts, cards, personal loans, auto and mortgage loans, deposits, bancassurance and wealth/investment products.
• Allocate targets, monitor daily team performance, and prepare regular sales and pipeline reports for management.
• Build and maintain strong relationships with high-value customers, with a focus on wealth and affluent segments.
• Ensure all sales activities comply with bank policies, KYC/AML requirements and QCB regulations.
• Identify training needs and support the development of team members.
• Handle escalations and ensure a high standard of customer service.

Requirements

• Bachelor's degree in Business, Finance, Banking or a related field.
• Minimum 3-4 years of experience as a Team Leader / Supervisor in direct sales within a local bank in Qatar.
• Most recent experience must be in banking in a team leader role.
• Wealth banking experience is highly preferred.
• Strong knowledge of all retail banking products and Qatar's banking market.
• Proven track record of achieving individual and team sales targets.
• Strong leadership, strategic planning and lead-generation skills.
• Fluent in Arabic and English (spoken and written).
• Valid Qatar driving license.
• Valid Qatar residence permit (QID) and transferable sponsorship preferred.