Restaurant Operations Supervisor & Training Lead

Apparel Group; Doha; On-site; QAR 90,000 - 130,000; Full time

Job summary

Apparel Group seeks an Assistant Restaurant Manager to train and supervise front-of-house staff, oversee daily floor operations, and ensure adherence to company standards. You will lead pre-shift briefings, manage guest interactions, and maintain service quality across dining areas.

The role emphasizes effective communication, POS proficiency, and cash-handling discipline. You will collaborate with HR for staff development and ensure safety, hygiene, and brand representation across outlets.

Qualifications

• Proven experience leading front-of-house teams.
• Ability to train staff and conduct pre-shift briefings.
• Strong communication and customer service skills.

Responsibilities

• Assist the Assistant Restaurant Manager in training and supervising front-of-house staff.
• Oversee daily floor operations and ensure all company standards are consistently met.
• Ensure completion of all opening and closing procedures, checklists, and requisitions for each shift.
• Conduct and lead pre-shift briefings and ensure staff attendance at departmental meetings.
• Communicate effectively with staff regarding menu updates, reservations, special guest requirements, and operational issues.
• Ensure all service steps, policies, and procedures are followed in line with company guidelines.
• Monitor restaurant and kitchen operations to ensure food quality and service standards are maintained.
• Utilize the Point of Sale (POS) system efficiently.
• Follow and enforce proper cash handling procedures.
• Interact with guests in a professional and friendly manner to ensure high levels of satisfaction.
• Handle guest concerns and complaints promptly and effectively.
• Maintain a visible presence on the floor to monitor service quality and provide guidance where needed.
• Observe staff performance and provide constructive feedback for continuous improvement.
• Encourage teamwork, accountability, and a positive work environment.
• Ensure staff are well-organized, prepared, and aligned with operational requirements.
• Lead by example and act as a role model for service excellence.
• Support continuous training and development of team members.
• Identify talent and assist in staff development initiatives.
• Participate in recruitment processes and coordinate with HR when required.
• Ensure timely completion of probation reviews, appraisals, and documentation.
• Promote a culture of respect, engagement, and teamwork.
• Ensure compliance with local health, hygiene, and safety regulations.
• Maintain a clean, safe, and organized working environment at all times.
• Maintain knowledge of current promotions, offers, and packages.
• Act as a brand ambassador, ensuring all interactions reflect company values and standards.
• Demonstrate strong verbal and written communication skills.
• Prepare and communicate reports when required.
• Ensure clear and consistent communication between front-of-house and kitchen teams.

Skills

Leadership

Communication

Training & Development

Staff Management

Customer Service

Tools

POS System

Job description

Apparel Group seeks an Assistant Restaurant Manager to train and supervise front-of-house staff, oversee daily floor operations, and ensure adherence to company standards. You will lead pre-shift briefings, manage guest interactions, and maintain service quality across dining areas.

The role emphasizes effective communication, POS proficiency, and cash-handling discipline. You will collaborate with HR for staff development and ensure safety, hygiene, and brand representation across outlets.