Recreation Receptionist

City Centre Rotana Doha; Doha; On-site; QAR 39,000 - 61,000; Full time

Job summary

City Centre Rotana Doha is seeking a dynamic, self-motivated Recreation Receptionist to advance their career in a hotel health club environment. The role focuses on delivering exceptional guest service, managing reservations and promoting club facilities with a friendly, professional demeanor.

The ideal candidate will have hospitality training, strong English communication, and a team-oriented attitude, capable of working under pressure in a multicultural hotel setting.

Qualifications

• Diploma or degree in hospitality with hotel experience.
• Good written and verbal English communication skills.
• Strong interpersonal abilities are essential.
• Computer literacy is an advantage.

Responsibilities

• Oversee reservations, payment and tracking procedures for pool, beach and recreation facilities.
• Create a warm welcome and friendly atmosphere.
• Issue and retrieve locker keys and towels before and after use.
• Promote classes, activities and services offered within the club.
• Post charges in micros and ensure correct accounting procedures.
• Assist Fitness Instructor to ensure safety procedures followed by members and guests.
• Periodically check cleanliness and order of locker facilities.
• Keep reception area tidy with materials like towels, newspapers, magazines and advertising material accessible.
• Encourage sales through full product and price knowledge of offered facilities.

Skills

Customer service

Communication skills

Interpersonal skills

Teamwork

Education

Diploma/degree in hospitality

Tools

Computer skills

Job description

Job Description

We are currently looking for dynamic, and self motivated female Recreation professionals who want to move their careers forward.

Job Description

We are currently looking for dynamic, and self motivated female Recreation professionals who want to move their careers forward.

As a Recreation Receptionist you are responsible to ensure that all health club reception responsibilities are carried out in an efficient and timely manner, whereby your role will include key responsibilities such as-

• Oversee all reservations, payment and tracking procedures, established for the pool, beach and recreation facilities as required
• Create a warm welcome and a friendly atmosphere
• Issue and retrieve locker keys and towels before and after use
• Promote all classes, activities and services that are offered within the club
• Post charges in micros that may incurred by guests and members and carry out correct accounting procedures
• Assist the Fitness Instructor in ensuring that all members and guests follow safety procedures, rules and regulations
• Periodically check on the cleanliness and order of the locker facilities
• Ensure all the reception area is tidy and clean and that all materials e.g. towels, newspapers, magazines and advertising material is readily available
• Encourage sales through full product and price knowledge of offered and available facilities

Skills

Education, Qualifications & Experiences

You should ideally have a diploma / degree in hospitality with previous work experiences within a hotel. Good written and verbal English communication skills and strong interpersonal abilities are essentials. Computer skills are an advantage.

Knowledge & Competencies

The ideal candidate will be customer driven with excellent guest service skills and the ability to handle complaints. You are a positive, smiley individual with a sportive, outgoing and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-

• Understanding the job
• Teamwork
• Taking Responsibility
• Recognising Differences
• Adaptability
• Customer Focus