Recreation Attendant

IHG Hotels & Resorts; Doha; On-site; QAR 28,000 - 50,000; Full time

Job summary

IHG Hotels & Resorts in Doha, Qatar is seeking a Recreation/Housekeeping team member to keep the gym, poolside, reception, changing rooms and kids club clean and orderly.

You will promote facilities to hotel residents and prospective members, assist guests with spa amenities, ensure health and safety standards, handle reception duties, and maintain a positive, energetic attitude while working a flexible schedule.

Qualifications

• English speaking and writing required; Arabic preferred but not mandatory.
• Able to read and write English.

Responsibilities

• Keep gym, poolside, reception, changing rooms and kids club clean and orderly.
• Promote facilities to residents and prospective members.
• Answer phones and manage reception tasks.
• Inform about malfunctions in lighting or equipment.
• Assist guests with spa facilities (sauna, steam, hot tub).
• Follow health and safety regulations at all times.
• Maintain a professional and energetic image of the recreation and fitness center.

Skills

English communication

Flexible roster

Guest service orientation

Health and safety awareness

Education

English literacy

Tools

Manual handling

Job description

Your day to day

• Keeps gym area and equipment neat and orderly.
• Maintain cleanliness of reception, changing rooms, pool side and gym facilities along with kids club and game room.
• Promote the facilities to hotel residents and perspective members for membership.
• Handles Kids Club and game room
• Informs malfunctioning lighting and mechanical equipment.
• Assisting the guest in the use of the Spa - sauna, steam & hot tub.
• Adhere to all health and safety regulations
• To maintain the appropriate attitude and physique to reflect and promote the image of recreation and fitness center.
• Adhere to all health and safety regulations
• Present at the recreation reception and answers the phone, obtains and delivers phone messages.

What We Need From You

GENERAL

• Communicate effectively with all other departments
• Ability to work a flexible roster
• Attend meetings, training sessions and any other required meeting or training session.
• Identify opportunities to innovate service delivery and product offering to meet and exceed client expectations.
• Ensure safe work practices are adopted at all time and report any OHS concerns immediately to your direct manager or HR Manager.
• Consistently meet hotel standard of room presentation.
• Able to meet productivity targets.
• Guest satisfaction and feedback
• Achieve on time completion of all rooms under supervision in accordance with hotel service standards.

PERSONAL CHARACTERISTICS

Education

• Ability to speak and understand English, Arabic is preferred but not mandatory.
• Able to read and write English

Experience

• Prior Recreation or Housekeeping experience

Technical

• Thorough understanding of correct manual handling techniques

Personal Attributes

• 'Can do' attitude and a high level of energy
• Professionally groomed
• Able to work well independently