Public Relations & Patient Affairs Manager (Including Call Center Team)

Alliance Recruitment Agency; Doha; On-site; QAR 300,000 - 500,000; Full time

Job summary

Alliance Recruitment Agency is assisting a healthcare client in Doha to hire a senior leader in public relations and patient experience. The role demands extensive experience in PR, patient affairs, and corporate communications, with proven leadership in call center operations and stakeholder engagement.

Knowledge of Qatar’s healthcare landscape is highly valued. The ideal candidate will have 8–10 years in PR-related roles, 3–5 years in management, and a track record in healthcare settings.

Qualifications

• Minimum 8–10 years of progressive experience in public relations, patient affairs, customer service or corporate communications.
• At least 3–5 years in a managerial or leadership role.
• Mandatory experience in hospital or healthcare sector, including patient experience, complaint resolution and call center operations.
• Knowledge of Qatar’s healthcare environment and local stakeholder networks is preferred.
• Candidates currently available in Qatar will be prioritised due to urgent hiring.

Responsibilities

Skills

Public relations

Patient affairs

Stakeholder engagement

Media relations

Leadership

Call center operations

Crisis communication

Education

Bachelor’s degree in Public Relations/Communications/Marketing/Business Administration

Master’s degree preferred in Public Relations/Communications/Healthcare Management

Job description

Education

• Bachelor’s degree in Public Relations, Communications, Marketing, Business Administration, Healthcare Administration or a related discipline from a recognised university.
• A master’s degree in Public Relations, Communications, Business Administration or Healthcare Management is preferred.

Experience

• Minimum 8–10 years of progressive experience in public relations, patient affairs, customer service or corporate communications.
• At least 3–5 years of experience in a managerial or leadership role.
• Mandatory experience in the hospital or healthcare sector, including patient experience, complaint resolution and call center operations.
• Knowledge of Qatar’s healthcare environment and established local stakeholder networks is preferred.
• Candidates currently available in Qatar will be prioritised due to the urgent hiring requirement.
• Freshers will not be considered.

Specialised Training

• Certifications or training in public relations, patient experience, customer service, complaint management, call center operations, crisis communication or healthcare quality are advantageous.

Key Competencies

• Public relations strategy and reputation management.
• Patient affairs, advocacy and experience management.
• Call center operations and team leadership.
• Complaint handling, escalation management and service recovery.
• Media relations, crisis communication and stakeholder engagement.
• Government relations, community outreach and event coordination.
• Service-level monitoring, quality assurance and performance reporting.
• Patient satisfaction analysis and continuous service improvement.
• Team coaching, decision-making and cross-functional collaboration.
• Confidentiality, cultural awareness, diplomacy and professional judgement.

Personal Attributes

• Professional, diplomatic, empathetic and service-oriented.
• Strong leadership, accountability and problem-solving abilities.
• Resilient and capable of handling sensitive situations calmly.
• Committed to patient satisfaction, confidentiality and service excellence.
• Able to collaborate effectively with clinical teams, senior management and external stakeholders.

Communication Skills

• Excellent verbal and written communication skills in both Arabic and English.
• Strong media relations, negotiation, presentation and stakeholder-management skills.
• Ability to communicate professionally and respectfully with patients, families, healthcare professionals, senior leadership, government entities, media representatives and community partners.