Project Director

Malomatia; Doha; On-site; QAR 400,000 - 560,000; Full time

Job summary

malomatia is seeking a Project Director to lead a large, mission-critical engagement. You will own overall client delivery, service outcomes, and account profitability while guiding transformation, risk management and stakeholder engagement across multiple technology towers.

As the senior accountable executive, you will chair executive reviews, shape the account business plan and ensure alignment with contractual baselines, driving sustainable revenue growth and high client confidence in a

Qualifications

• Minimum 15 years IT experience with at least 8 years in senior managed-services or technology-operations leadership.
• Demonstrated accountability for a large, complex, 24x7 technology-services engagement with executive governance.
• Proven experience as senior client-facing delivery executive for an accountable engagement, including governance and client confidence recovery.
• End-to-end accountability for delivery across multiple technology towers with cross-functional teams.
• Strong commercial record covering P&L, forecasting, margin protection and contractual governance.
• Experience mobilising or transitioning into steady-state managed services, including readiness gates and knowledge transfer.
• Working knowledge of ITIL 4 service-management practices and related disciplines.

Responsibilities

• Act as malomatia’s senior accountable leader and primary executive interface for the client engagement.
• Build trusted relationships with client executive sponsors and stakeholders.
• Translate contractual commitments into an integrated account plan with service outcomes and growth.
• Lead executive steering committees and critical escalation forums for timely decisions.
• Maintain an executive view of engagement health, priorities, risks and corrective actions.
• Own end-to-end contracted service outcomes and delegate day-to-day delivery management.
• Ensure disciplined management of availability, resilience, incidents, change, capacity and security.
• Provide governance for mobilization and transition with readiness and knowledge transfer.
• Review transition risks and recovery actions; ensure controlled handover to steady-state operations.
• Own engagement P&L, revenue assurance, billing readiness and forecast accuracy.
• Balance service quality with disciplined commercial management.
• Drive continual improvement and a transformation roadmap linked to resilience and value.

Skills

Executive leadership

Account management

P&L responsibility

Delivery management

Stakeholder management

ITIL 4 knowledge

Risk management

English writing

Education

Bachelor's degree in Computer Science / Information Technology / Engineering / Business

PMP / PRINCE2 or ITIL 4 certification

Tools

ITIL 4

ISO/IEC 20000

COBIT

Job description

Job Description

The Project Director is malomatia’s senior-most client-facing delivery leader and the single point of accountability for the client account. The role owns overall client delivery, contractual service outcomes, executive stakeholder confidence, full engagement P&L, account risk and profitable account growth.

The Project Director represents malomatia to client as the accountable executive for the complete engagement. The role integrates client relationship leadership, service delivery, contract performance, financial management, transformation, workforce readiness, risk and account growth into one account agenda. The Project Director owns the account business plan, protects the contracted baseline, improves profitability and converts qualified opportunities into sustainable revenue, while delegating day-to-day technical and operational management to the appropriate delivery leaders.

Responsibilities

Client Delivery and Executive Account Leadership:

• Act as malomatia’s senior accountable leader and primary executive interface for the client engagement.
• Build trusted relationships with client executive sponsors, technology leadership, service owners and airport operational stakeholders.
• Translate contractual commitments and client priorities into an integrated account plan covering service outcomes, transformation, finance, risk, workforce and growth.
• Lead executive steering committees, business reviews and critical escalation forums, ensuring timely decisions and clear accountability.
• Maintain a single, accurate executive view of engagement health, priorities, risks, dependencies and corrective actions.

Service Delivery And Operational Assurance

• Own end-to-end contracted service outcomes across all in-scope technology towers, while delegating day-to-day delivery management to service and tower leaders.
• Ensure disciplined management of availability, resilience, major incidents, problems, change, capacity, continuity, security, compliance, assets, configuration and service-level obligations.
• Act as the senior escalation authority for major disruption, chronic performance issues and material customer concerns.
• Demand evidence-based root-cause analysis, corrective action and prevention of recurring incidents.
• Ensure airport operational criticality, controlled change, business continuity and service recovery requirements are reflected in delivery decisions.

Mobilization And Transition Oversight

• Provide executive sponsorship and governance for mobilization and transition, without replacing the designated Transition Manager’s operational responsibilities.
• Assure readiness across resources, knowledge transfer, access, tooling, CMDB, documentation, operational processes, service acceptance and customer communications.
• Review transition risks, dependencies, readiness evidence and recovery actions; escal… (material gaps before service acceptance).
• Ensure a controlled handover into steady-state operations with clear ownership, acceptance criteria and unresolved-item governance.

Commercial, Contract And Financial Leadership

• Own engagement P&L, revenue assurance, gross margin, billing readiness, cost‑to‑serve, forecast accuracy and financial risk.
• Ensure service commitments remain within approved scope, assumptions, dependencies, contract terms and commercial baselines.
• Govern change requests, variations, out‑of‑scope demand, service credits, claims and material commercial exposures with Finance, Legal and Sales.
• Maintain an executive view of financial performance, cash and billing blockers, margin leakage, recovery actions and material decisions.
• Balance service quality, resilience and customer value with disciplined commercial management.

Customer Value, Transformation And Continual Improvement

• Maintain a governed improvement and transformation roadmap linked to resilience, productivity, user experience, operational efficiency and client priorities.
• Ensure each initiative has an approved business case, measurable outcome, accountable owner, delivery plan and dependency assessment.
• Use service data, trends and recurring issues to prioritise automation, modernisation, lifecycle actions and technology refresh recommendations.
• Protect service stability, security, regulatory obligations and live airport operations during transformation.

Account Growth And Business Development

• Develop an account growth plan based on validated client needs, contract boundaries, delivery feasibility and measurable customer value.
• Identify and qualify service extensions, projects, transformation initiatives and technology‑refresh opportunities with Sales, Presales and Practice leadership.
• Lead executive positioning, opportunity shaping, proposal defence and negotiation support for strategic opportunities.
• Ensure architecture, capacity, risk, contractual route and commercial viability are validated before commitments are made.

Risk, Security, Compliance And Assurance

• Own the engagement‑level risk and issue posture, with timely escalation of material operational, contractual, financial, security, regulatory and reputational risks.
• Ensure compliance with client policies, airport security and access requirements, applicable Qatar obligations, malomatia governance and relevant ISO/IEC 20000 and ISO/IEC 27001 controls.
• Ensure audit findings, control gaps and non‑conformities have accountable remediation plans and closure evidence.
• Protect confidentiality, data handling, segregation of duties and conflict‑of‑interest controls across the engagement.

People and Organization Leadership

• Build and lead a high‑performing engagement organisation with clear roles, delegated authority and measurable accountability.
• Confirm workforce readiness, succession coverage, critical‑skill availability, duty management and contingency arrangements.
• Coach senior delivery leaders and establish a culture of ownership, transparency, customer focus and cross‑functional collaboration.
• Work with HR and Practice leadership on priority hiring, onboarding, retention, performance management and capability development.

Qualifications

Mandatory Selection Criteria:

• Minimum 15 years of progressive IT experience, including at least 8 years in senior managed‑services, outsourcing, programme, account or technology‑operations leadership.
• Demonstrated accountability for a large, complex, mission‑critical 24x7 technology‑services engagement with demanding availability, resilience and continuity expectations.
• Proven experience as the senior client‑facing and accountable delivery executive for a large, complex managed‑services or technology‑operations account, including executive governance, service commitments, major escalations and client‑confidence recovery.
• Demonstrated end‑to‑end accountability for integrated delivery across multiple technology towers, with authority to align operational, technical, commercial and transformation teams around client outcomes.
• Strong commercial record covering P&L, financial forecasting, margin protection, revenue assurance, contract governance and disciplined change control.
• Experience leading mobilisation or transition into steady‑state managed services, including readiness gates, knowledge transfer, service acceptance and operational stabilisation.
• Working knowledge of ITIL 4 service‑management practices, major‑incident governance, service continuity, capacity, problem management and continual improvement.
• Ability to lead senior technical and service‑delivery managers across infrastructure, cloud, network, workplace, monitoring and operational support domains.
• Bachelor’s degree in Computer Science, Information Technology, Engineering, Business or a related discipline.
• Fluent professional English, written and spoken, with strong executive writing and presentation capability.

Strongly Preferred

• Leadership experience in aviation, airport technology, transportation, critical national infrastructure, utilities, telecommunications, banking or another high‑availability 24x7 environment.
• Direct airport‑operations experience is advantageous but not mandatory where the candidate has successfully led comparable mission‑critical environments and can demonstrate strong operational‑risk, resilience and stakeholder leadership.
• Qatar or GCC enterprise/government experience and familiarity with customer‑facing delivery in the region.
• Experience combining operational accountability with structured account development and value‑led growth.
• PMP, PRINCE2 Practitioner or equivalent programme/project credential; ITIL 4 certification is strongly preferred.
• Working knowledge of ISO/IEC 20000, ISO/IEC 27001, COBIT and formal programme governance.

Core Competencies

• Executive presence, concise communication and credible decision-making under pressure
• Mission‑critical service leadership, operational resilience and major‑incident command
• Customer relationship management and influence across executive, operational and technical stakeholders
• Commercial judgement, financial acumen and contract discipline
• Programme mobilisation, transition assurance and operational‑readiness governance
• Risk‑based prioritisation, structured problem solving and evidence‑based performance management
• Ability to connect service data, customer priorities and business cases to practical transformation
• Leadership across organisational and cultural boundaries, with strong talent‑development capability
• Account strategy, opportunity qualification and value‑based growth without compromising delivery