Senior Project Manager

Fis QA; Qatar; On-site; QAR 300,000 - 540,000; Full time

Job summary

Fis QA seeks an experienced Senior Project Manager to lead customer-facing technology implementations in a dynamic, client-focused environment.

You will manage complex project lifecycles, coordinate multi-disciplinary teams, and drive successful delivery within scope, budget, and quality parameters while maintaining strong client relationships and ensuring stakeholder alignment.

Qualifications

• Bachelor's degree in Computer Engineering, Information Systems, Business Administration, or related technical discipline is mandatory.
• PMI/PRINCE2 and/or Agile/Scrum certifications are preferred.
• Extensive experience managing customer-facing technology projects in enterprise environments.

Responsibilities

• Lead end-to-end management of customer technology projects from initiation through closure, including planning, resourcing, timeline management, and stakeholder coordination.
• Develop comprehensive project plans, work breakdown structures, and resource strategies across multiple concurrent projects.
• Manage customer relationships and stakeholder engagement with regular status meetings and executive briefings.
• Coordinate cross-functional teams and external vendors to ensure collaboration and delivery.
• Implement governance including change management, risk mitigation, and QA protocols.
• Monitor KPIs, budget utilization, timelines, and quality; take corrective actions as needed.
• Translate technical concepts for business stakeholders and ensure clear communication of progress and issues.
• Oversee project budgets, resources, and vendor relationships to optimize cost and value.
• Conduct risk assessments and develop mitigation strategies to minimize disruptions.
• Lead project closure activities and capture lessons learned for continuous improvement.
• Develop and maintain PM best practices, templates, and methodologies.
• Provide mentoring to junior project managers and team members.

Skills

Project management

Leadership

Communication

Stakeholder management

Risk management

Budgeting

Change management

Quality assurance

Mentoring

Education

Bachelor's degree in related field

PMI/PRINCE2 certification (preferred)

Master's degree (advantage)

Tools

PMI

PRINCE2

Agile

Scrum

Job description

About the Role

This role serves as the strategic leader for customer-facing project delivery, managing complex technology implementations and ensuring successful project outcomes that exceed client expectations. The position requires exceptional project management expertise combined with strong customer relationship management skills to drive project success across diverse client environments and technical domains.

The position requires a unique combination of technical project management expertise and customer engagement capabilities, with the ability to manage complex project lifecycles, coordinate cross-functional teams, and ensure seamless delivery of technology solutions. The function plays a crucial role in maintaining client satisfaction and driving business growth through successful project execution and relationship management.

This role offers an excellent opportunity to work in a dynamic, client-focused environment where you will have direct impact on customer success and contribute to the organization's reputation and growth. The position requires collaboration with stakeholders at all levels, from technical teams to executive leadership, making strong leadership and communication skills essential.

Responsibilities

• Lead end-to-end management of customer technology projects from initiation through closure, including project planning, resource allocation, timeline management, and stakeholder coordination to ensure successful delivery within scope, budget, and quality parameters
• Develop comprehensive project plans, work breakdown structures, and resource allocation strategies that optimize project efficiency while managing risks and dependencies across multiple concurrent customer projects and technical workstreams
• Manage customer relationships and stakeholder engagement throughout project lifecycles, conducting regular status meetings, progress reviews, and executive briefings to maintain transparency and ensure alignment with customer expectations and business objectives
• Coordinate cross-functional project teams including developers, analysts, engineers, and external vendors, providing leadership and direction to ensure collaborative teamwork and successful project outcomes while maintaining high team morale and productivity
• Implement robust project governance frameworks including change management processes, risk assessment and mitigation strategies, and quality assurance protocols to ensure project deliverables meet customer requirements and organizational standards
• Monitor project performance through comprehensive tracking of key performance indicators, budget utilization, timeline adherence, and quality metrics, implementing corrective actions when necessary to maintain project success and customer satisfaction
• Facilitate effective communication between technical teams and business stakeholders, translating complex technical concepts into business-friendly language and ensuring clear understanding of project progress, challenges, and solutions
• Manage project budgets, resource utilization, and vendor relationships to optimize project economics while maintaining quality standards and ensuring cost-effective delivery of customer solutions
• Conduct project risk assessments and develop comprehensive mitigation strategies to proactively address potential issues, minimize project disruptions, and ensure successful project completion within established parameters
• Lead project closure activities including deliverable handover, documentation completion, lessons learned sessions, and customer satisfaction assessments to ensure smooth project transitions and continuous improvement
• Aid with develop and maintain project management best practices, templates, and methodologies that enhance organizational project delivery capabilities and ensure consistent quality across all customer engagements
• Provide mentoring and guidance to junior project managers and team members, fostering professional development and building organizational project management capabilities through knowledge sharing and skills development

Candidate Attributes

• Exceptional project management expertise with strong leadership capabilities for managing complex customer projects, coordinating diverse teams, and ensuring successful delivery of technology solutions while maintaining high standards of quality and customer satisfaction
• Outstanding communication and stakeholder management skills essential for engaging with customers, presenting project status to executive leadership, and facilitating effective collaboration between technical and business teams throughout project lifecycles
• Strong customer focus and relationship management abilities important for building trusted partnerships with clients, understanding business requirements, and ensuring project outcomes align with customer expectations and business objectives
• Technical understanding and system integration knowledge valuable for managing technology projects, understanding technical dependencies, and effectively communicating with technical teams while ensuring project feasibility and success
• Risk management and problem-solving capabilities crucial for identifying potential project issues, developing mitigation strategies, and implementing solutions that maintain project momentum and quality while minimizing disruptions
• Financial management and budget control skills important for managing project economics, optimizing resource utilization, and ensuring cost-effective delivery while maintaining profitability and customer value
• Change management and adaptability essential for managing evolving project requirements, implementing process improvements, and leading organizational change initiatives that enhance project delivery capabilities
• Quality consciousness and attention to detail fundamental with commitment to delivering exceptional project outcomes, maintaining documentation standards, and ensuring all deliverables meet customer requirements and organizational quality standards
• Leadership and team development capabilities valuable for mentoring project team members, fostering collaborative teamwork, and building organizational project management capabilities through knowledge sharing and professional development

Education and Experience

• Bachelor's degree in Computer Engineering, Information Systems, Business Administration, or related technical discipline is mandatory. Advanced degrees such as Master's in Information Systems will be considered anadvantage
• Minimum of10years of progressive experience inproject management roles with demonstrated expertise in managing customer-facing technology projects, leading cross-functional teams, and delivering complex solutions in enterprise environments. Preferece will be given to candidates with long experience inGCC and Qatar in specific
• Extensive project management experience is required, including hands-on experience with project management methodologies such as PMI, PRINCE2, Agile, or Scrum, with demonstrated ability to adapt methodologies to meet specific project and customer requirements
• Customer project management experience is essential, including experience managing client relationships, conducting customer presentations, and ensuring customer satisfaction throughout project lifecycles with proven track record of successful customer engagements
• Technology project experience is highly valuable, including experience managing software development projects, system implementations, infrastructure deployments, or digital transformation initiatives with understanding of technical project complexities
• Team leadership and management experience is important, including experience leading cross-functional teams, managing remote and distributed teams, and coordinating with external vendors and contractors to achieve project objectives
• Budget and financial management experience is required, including experience managing project budgets, tracking financial performance, and optimizing resource utilization while maintaining cost control and profitability
• Professional certifications in project management are strongly preferred, including PMP (Project Management Professional), PRINCE2, Certified Scrum Master, or other recognized project management certifications that validate expertise
• Industry experience in relevant sectors such as technology, consulting, or professional services is valuable for understanding customer expectations, industry best practices, and market dynamics that influence project success
• Risk management and quality assurance experience is highly desirable, including experience with risk assessment methodologies, quality management systems, and compliance frameworks that ensure project success and customer satisfaction
• Fluency in English is mandatoryand in Arabic is considered a big plus, with excellent verbal and written communication skills required for customer presentations, project documentation, and collaboration with international teams and diverse stakeholder groups.
• Experience in enterprise environments is highly preferred, demonstrating understanding of enterprise project governance, compliance requirements, and organizational dynamics associated with large-scale customer project implementations