Luxury F&B Host/Hostess – Elevate Guest Experiences

InterContinental Hotels Group; Doha; On-site; QAR 72,000 - 108,000; Full time

Benefits offered by this job

Employee benefits

Job summary

InterContinental Hotels Group in Doha is seeking a Host/Hostess to warmly welcome guests and manage the entrance with professional efficiency. You will handle reservations, seating, and guest preferences while coordinating with the restaurant team to ensure smooth service.

The role requires fluent English, a hospitality mindset, and the ability to remain calm during busy periods. Previous luxury-hotel experience is advantageous and a professional appearance is expected.

Qualifications

• Fluent English is required; additional languages are an advantage.
• Previous experience in a luxury or five-star hotel or restaurant environment is an advantage.
• Excellent communication and interpersonal skills.
• Warm, confident, and naturally welcoming personality.

Responsibilities

• Warmly welcome and acknowledge all guests upon arrival with a friendly and professional manner.
• Manage the reception area and ensure guests are attended to promptly.
• Confirm reservations, seating preferences, special occasions, and guest requirements.
• Escort guests to their tables and present menus in accordance with the restaurant's service standards.
• Maintain an accurate overview of table availability and coordinate seating with the restaurant team.
• Manage the waiting list and communicate estimated waiting times professionally.
• Coordinate closely with Restaurant Supervisors, Waiters, and other Food & Beverage colleagues to ensure smooth guest flow.
• Handle telephone calls, restaurant enquiries, and reservation requests in a professional manner.
• Maintain accurate reservation information and ensure all relevant guest preferences are communicated to the team.
• Recognize returning guests, VIPs, and IHG One Rewards members where applicable.
• Assist guests with information about the restaurant, menus, promotions, facilities, and other hotel services.
• Respond professionally to guest feedback and requests, escalating concerns to the appropriate manager when required.
• Maintain a clean, organized, and welcoming reception area at all times.
• Support the restaurant team during busy periods and assist with other operational requirements as needed.
• Ensure all interactions reflect the service standards and values of InterContinental Hotels & Resorts.

Skills

Fluent English

Hospitality experience

Guest service mindset

Customer-focused

Job description

InterContinental Hotels Group in Doha is seeking a Host/Hostess to warmly welcome guests and manage the entrance with professional efficiency. You will handle reservations, seating, and guest preferences while coordinating with the restaurant team to ensure smooth service.

The role requires fluent English, a hospitality mindset, and the ability to remain calm during busy periods. Previous luxury-hotel experience is advantageous and a professional appearance is expected.