F&B Host/Hostess

InterContinental Hotels Group; Doha; On-site; QAR 72,000 - 108,000; Full time

Benefits offered by this job

Employee benefits

Job summary

InterContinental Hotels Group in Doha is seeking a Host/Hostess to warmly welcome guests and manage the entrance with professional efficiency. You will handle reservations, seating, and guest preferences while coordinating with the restaurant team to ensure smooth service.

The role requires fluent English, a hospitality mindset, and the ability to remain calm during busy periods. Previous luxury-hotel experience is advantageous and a professional appearance is expected.

Qualifications

• Fluent English is required; additional languages are an advantage.
• Previous experience in a luxury or five-star hotel or restaurant environment is an advantage.
• Excellent communication and interpersonal skills.
• Warm, confident, and naturally welcoming personality.

Responsibilities

• Warmly welcome and acknowledge all guests upon arrival with a friendly and professional manner.
• Manage the reception area and ensure guests are attended to promptly.
• Confirm reservations, seating preferences, special occasions, and guest requirements.
• Escort guests to their tables and present menus in accordance with the restaurant's service standards.
• Maintain an accurate overview of table availability and coordinate seating with the restaurant team.
• Manage the waiting list and communicate estimated waiting times professionally.
• Coordinate closely with Restaurant Supervisors, Waiters, and other Food & Beverage colleagues to ensure smooth guest flow.
• Handle telephone calls, restaurant enquiries, and reservation requests in a professional manner.
• Maintain accurate reservation information and ensure all relevant guest preferences are communicated to the team.
• Recognize returning guests, VIPs, and IHG One Rewards members where applicable.
• Assist guests with information about the restaurant, menus, promotions, facilities, and other hotel services.
• Respond professionally to guest feedback and requests, escalating concerns to the appropriate manager when required.
• Maintain a clean, organized, and welcoming reception area at all times.
• Support the restaurant team during busy periods and assist with other operational requirements as needed.
• Ensure all interactions reflect the service standards and values of InterContinental Hotels & Resorts.

Skills

Fluent English

Hospitality experience

Guest service mindset

Customer-focused

Job description

About Us

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

Located on Doha's longest private beach and nestled in landscaped gardens, the InterContinental Doha Beach & Spa features 12 restaurants, a range of recreational facilities, a free-form swimming pool, and the world-class Spa InterContinental.

Situated in an exclusive location, minutes from downtown Doha and major government and corporate offices and within minutes to the Doha Exhibition and Convention Centre, City Center Mall, and Doha Golf Club, our properties offer distinctive surroundings which will forever redefine luxury.

Your Day to Day

As a Host /Hostess, you will be responsible for providing courteous and warm welcome at the entrance to all guests. You will provide an efficient service and maximize revenue opportunities through effective booking management.

Key responsibilities include:

• Warmly welcome and acknowledge all guests upon arrival with a friendly and professional manner.
• Manage the reception area and ensure guests are attended to promptly.
• Confirm reservations, seating preferences, special occasions, and guest requirements.
• Escort guests to their tables and present menus in accordance with the restaurant's service standards.
• Maintain an accurate overview of table availability and coordinate seating with the restaurant team.
• Manage the waiting list and communicate estimated waiting times professionally.
• Coordinate closely with Restaurant Supervisors, Waiters, and other Food & Beverage colleagues to ensure smooth guest flow.
• Handle telephone calls, restaurant enquiries, and reservation requests in a professional manner.
• Maintain accurate reservation information and ensure all relevant guest preferences are communicated to the team.
• Recognize returning guests, VIPs, and IHG One Rewards members where applicable.
• Assist guests with information about the restaurant, menus, promotions, facilities, and other hotel services.
• Respond professionally to guest feedback and requests, escalating concerns to the appropriate manager when required.
• Maintain a clean, organized, and welcoming reception area at all times.
• Support the restaurant team during busy periods and assist with other operational requirements as needed.
• Ensure all interactions reflect the service standards and values of InterContinental Hotels & Resorts.

What We Need From You

Ideally, you'll have some or all of the following competencies and experience we're looking for:

• Previous experience as a Hostess, Guest Relations Agent, Receptionist, or in another guest-facing hospitality role is preferred.
• Previous experience in a luxury or five-star hotel or restaurant environment is an advantage.
• Excellent communication and interpersonal skills.
• Warm, confident, and naturally welcoming personality.
• Professional appearance and excellent personal presentation.
• Strong customer-service mindset with genuine attention to guest needs.
• Good organizational skills and the ability to manage multiple priorities in a busy environment.
• Ability to remain calm and professional during high-volume service periods.
• Comfortable working with reservation systems and basic computer applications.
• Fluent English is required; additional languages are an advantage.

What We Offer

We’ll reward all your hard work with competitive salary and benefits.

Join us and you’ll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.

So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.