Lux Pool & Fitness Attendant: Elite Guest Service

Accorhotel; Doha; On-site; QAR 33,000 - 58,000; Full time

Job summary

Mondrian Doha is seeking a courteous, professional and flexible Housekeeping Attendant to support pool, gym and spa areas. You will clean and maintain restrooms, changing rooms and gym, manage towels, assist guests, and rotate across sub-departments as needed.

You will follow security, safety, and hotel procedures and report hazards to supervisors. Responsibilities include stocking supplies, handling guest enquiries, signing keys, maintaining inventory, and ensuring a spotless, welcoming

Responsibilities

• Performs all duties in a timely and professional manner
• Turns in lost and found items throughout shift according to hotel procedures
• Cleans and maintains the restrooms, changing rooms and the Gym in the Pool deck area
• Monitors and maintains appropriate inventory of pool towels throughout shift, obtaining clean towels from the laundry and returning dirty towels
• Provide excellent service consistent with the hotels standards operating procedures and brand attributes
• To attend daily briefing in Pool and Fitness conducted by Spa Manager, Spa director or supervisor
• To collect Task Sheet, Keys & Tools from the Spa, pool and fitness office & return them at the end of the shift
• To ensure that you sign out and in for the keys
• Adheres to all gym area safety standards, including safety procedures for adverse weather conditions
• Demonstrate how to carry out various exercises and routines
• To keep an eye on people indulging in recreational activities on the pool
• Proactively identify hazards or potential hazards and take measures to prevent accidents
• Promptly communicates food and beverage service requests to pool Food and Beverage Servers
• Cleans, maintains, and positions pool furniture
• Picks up trash and dirty towels and repositions chairs throughout shift
• Applies excellent guest relations skills when interacting with guests
• Watch clients do exercises and show or tell them correct techniques to minimize injury and improve fitness
• Explain and enforce safety rules and regulations on sports, recreational activities, and the use of exercise equipment
• Promptly communicates food and beverage service requests to pool Food and Beverage Servers
• Cleans, maintains, and positions gym furniture
• Picks up trash and dirty towels and repositions chairs throughout shift
• Applies excellent guest relations skills when interacting with guests
• Performs all duties in a timely and professional manner
• Turns in lost and found items throughout shift according to hotel procedures
• Cleans and maintains the restrooms, changing rooms and the Gym in the Pool deck area.
• Monitors and maintains appropriate inventory of gym towels throughout shift, obtaining clean towels from the laundry and returning dirty towels
• Provide excellent service consistent with the hotels standards operating procedures and brand attributes.
• Greet all guests upon arrival, distribute towels, offer assistance with seating, and delivering consistent guest service, exceeding guest expectations, and providing all other supporting services.
• Knowledgeable of hotel facilities and services to answer guest inquiries.
• Willing to take ownership of all guest requests and complaints, try to resolve issues immediately and follow up to ensure the guests satisfaction.
• Identify and report defects throughout the gym area, notify supervisors and concerned departments immediately of hazards, injuries, equipment or processes that negatively affect the operations.

Job description

Mondrian Doha is seeking a courteous, professional and flexible Housekeeping Attendant to support pool, gym and spa areas. You will clean and maintain restrooms, changing rooms and gym, manage towels, assist guests, and rotate across sub-departments as needed.

You will follow security, safety, and hotel procedures and report hazards to supervisors. Responsibilities include stocking supplies, handling guest enquiries, signing keys, maintaining inventory, and ensuring a spotless, welcoming