LMS Support Specialist

Global education basket; Doha; On-site; QAR 89,000 - 134,000; Full time

Job summary

Global education basket is seeking a detail-oriented LMS Support Specialist to manage, maintain, and support our Learning Management System operations. You will resolve technical issues, support instructors and students, manage content uploads, and ensure smooth platform performance.

You will provide daily support, troubleshoot access and enrollment issues, upload learning materials, collaborate on updates, and create user guides, while monitoring system performance and escalating bugs as needed.

Qualifications

• 2–3 years of proven experience in LMS administration, educational technology, or IT technical support.
• Familiarity with popular LMS platforms (e.g., Moodle, Canvas, Blackboard, or custom-built LMS systems).
• Strong troubleshooting and analytical skills to address user and system errors efficiently.
• Strong professional written and verbal communication skills in English (and Arabic if applicable).
• Bachelor’s degree in Computer Science, Information Technology, Educational Technology, or a related field (or equivalent experience).

Responsibilities

• Provide daily technical and operational support to students, instructors, and administrative staff using the LMS.
• Troubleshoot LMS issues, including platform navigation, user access, enrollment, and content display errors.
• Upload, configure, and maintain digital learning materials, quizzes, and educational resources.
• Collaborate with internal teams to implement platform updates, integrations, and feature enhancements.
• Conduct user orientation sessions and create practical support guides or documentation.
• Monitor system performance and elevate recurring bugs or technical bugs to developers/vendor support.

Skills

Troubleshooting

Analytical skills

Communication

LMS administration

Education

Bachelor's degree in Computer Science, Information Technology, Educational Technology, or related field

Tools

Moodle

Canvas

Blackboard

Job description

We are seeking a detail-oriented and technical LMS Support Specialist to manage, maintain, and support our Learning Management System (LMS) operations. In this role, you will be responsible for resolving technical issues, supporting instructors and students, managing course content uploads, and ensuring smooth platform performance.

Key Responsibilities:

• Provide daily technical and operational support to students, instructors, and administrative staff using the LMS.

• Troubleshoot LMS issues, including platform navigation, user access, enrollment, and content display errors.

• Upload, configure, and maintain digital learning materials, quizzes, and educational resources.

• Collaborate with internal teams to implement platform updates, integrations, and feature enhancements.

• Conduct user orientation sessions and create practical support guides or documentation.

• Monitor system performance and elevate recurring bugs or technical bugs to developers/vendor support.

Desired Candidate Profile

• Experience: 2–3 years of proven experience in LMS administration, educational technology, or IT technical support.

• Technical Skills: Familiarity with popular LMS platforms (e.g., Moodle, Canvas, Blackboard, or custom-built LMS systems).

• Problem-Solving: Strong troubleshooting and analytical skills to address user and system errors efficiently.

• Communication: Strong professional written and verbal communication skills in English (and Arabic if applicable).

• Education: Bachelor’s degree in Computer Science, Information Technology, Educational Technology, or a related field (or equivalent experience).