Senior Enrolment Technology & Operations Specialist - Nationals

Hamad Bin Khalifa University; Doha; On-site; QAR 180,000 - 280,000; Full time

Job summary

Hamad Bin Khalifa University seeks an experienced Enrollment Systems Lead to oversee end-to-end operation of enrollment technology and registration systems. You will ensure data accuracy, system performance, and compliant reporting across Banner, Course Leaf, ARGOS, CRM, Evaluation Kit, and Scheduling platforms.

The role requires collaboration with HBKU IT, system upgrades, and SIS initiatives, including testing, data validation, and readiness for implementation.

Qualifications

• Bachelor’s degree in computer science, information technology, or a related field.
• 6-8 years of experience in higher education, preferably within Academic Support function, with at least 2 years’ experience working with Student Information Systems (SIS)

Responsibilities

• Serve as the primary functional point of contact between enrolment operations and HBKU IT.
• Oversee the operational administration of enrolment and registration systems (Banner, Course Leaf modules, ARGOS reporting, CRM, Evaluation Kit, Scheduling).
• Liaise with HBKU IT to support system configuration, issue resolution, and system upgrades.
• Ensure effective system integration, configuration, and functionality across enrolment platforms.
• Monitor system performance and resolve complex system-related challenges in coordination with HBKU IT.
• Lead the functional execution of system updates, upgrades, and implementations.
• Act as a core functional contributor in SIS initiatives, overseeing testing, data validation, and implementation readiness.
• Identify and recommend technology enhancements and system improvements for management review.
• Ensure data integrity and consistency across all systems.
• Develop, maintain, and validate standard reports and dashboards for enrolment activities and institutional reporting.
• Provide training and support to staff on system functionalities and best practices.
• Act as subject matter expert for enrolment technologies and provide guidance to system users.
• Collaborate with academic departments to resolve issues and streamline processes.

Skills

Project planning

Data analysis

Reporting

Communication

Arabic language

Team collaboration

Problem solving

Education

Bachelor’s degree in computer science, information technology, or related field

Tools

Banner

Course Leaf

ARGOS reporting

CRM

Evaluation Kit

Scheduling systems

SQL

Power BI

Job description

To oversee the end-to-end operation of enrollment technology and registration systems, ensuring consistent system performance, data accuracy, and compliant reporting

Job Description

• Serve as the primary functional point of contact between enrolment operations and HBKU IT to ensure alignment of system requirements, functionality, and operational priorities
• Oversee the operational administration of enrolment and registration systems, including Banner, Course Leaf modules, ARGOS reporting, CRM, Evaluation Kit, and Scheduling systems, ensuring consistent system performance and reliability
• Liaise with HBKU IT, as required, to support system configuration, issue resolution, and system upgrades
• Ensure effective system integration, configuration, and functionality across enrolment and registration platforms in line with approved operational requirements
• Monitor system performance, identify operational issues, and exercise independent judgment in resolving complex system-related challenges in coordination with HBKU IT
• Lead the functional execution of system updates, upgrades, and implementations, ensuring alignment with approved processes and operational needs
• Act as a core functional contributor in Student Information System (SIS) initiatives, overseeing testing, data validation, and implementation readiness
• Identify and recommend technology enhancements and system improvements to improve operational efficiency, for management review and approval by management
• Ensure the integrity, accuracy, and consistency of enrolment and registration data across all systems
• Develop, maintain, and validate standard operational and management-level reports and dashboards to support enrolment activities and institutional reporting
• Provide training and support to staff on system functionalities and best practices
• Act as the subject matter expert for enrolment-related technologies, providing authoritative guidance, functional training, and best practice direction to system users
• Work closely with academic departments and administrative units to resolve enrolment system issues, streamline processes, and enhance overall user experience
• Other reasonable tasks as assigned by supervisor
• Bachelor’s degree in computer science, Information Technology, or a related field
• 6-8 years of experience in higher education, preferably within Academic Support function, with at least 2 years’ experience working with Student Information Systems (SIS)
• Working knowledge of databases, reporting tools, and scripting used for SIS reporting and automation (e.g., SQL and reporting tools). Experience with web-based systems and ARGOS reporting is preferred
• Demonstrated experience in project planning and execution, with strong attention to detail and the ability to manage multiple initiatives simultaneously
• Strong analytical skills with the ability to analyze data, develop reports, and provide insights that support operational and management decision-making. Proficiency in data visualization and reporting tools is an advantage
• Excellent verbal and written communication skills, with the ability to draft and edit reports and articulate ideas clearly and concisely. Proficiency in Arabic is an advantage
• Experience in delivering functional training and user guidance on technology systems and processes
• Strong problem-solving skills, with the ability to adapt to evolving technologies and operational requirements, and to recommend practical solutions that enhance efficiency and effectiveness
• Ability to work collaboratively with cross-functional teams, including IT and academic departments, to address operational challenges and improve system performance

Proficiency in MS Office applications; knowledge of Power BI is an advantage