Lead Restaurant Captain - Italian Dining & Guest Experience

Accor Hotels; Doha; On-site; QAR 90,000 - 140,000; Full time

Job summary

Accor is seeking a Heartist to lead daily operations of our Italian restaurant in Doha. You will supervise the service team, ensure warm hospitality, maintain brand standards, and work closely with culinary colleagues to deliver authentic Italian dining experiences.

You will manage reservations, upsell signature dishes, monitor inventory, and support scheduling, training, and performance reviews while upholding hygiene and safety standards.

Qualifications

• Experience in restaurant leadership, preferably Italian/premium dining.
• Strong team leadership and guest-focused mindset.
• Solid understanding of service flow and coordination.
• Knowledge of Italian language and dining culture is an advantage.
• Organized, detail-oriented, and able to manage multiple priorities.
• Familiar with POS, MS Office, and daily reports.

Responsibilities

• Oversee daily restaurant operations, ensuring smooth service flow and consistent brand standards.
• Lead and supervise the service team, providing coaching, motivation, and hands-on support.
• Manage the floor during service, ensuring warm hospitality, efficiency, and quick problem-solving.
• Coordinate closely with the culinary team to maintain quality, presentation, and authenticity of Italian dishes.
• Handle reservations, seating plans, and guest requests with attention to detail and a personal touch.
• Drive guest engagement and upselling, promoting signature dishes and seasonal offerings.
• Monitor inventory, ordering, and stock levels to support seamless operations.
• Assist with scheduling, training, and performance follow-ups for the team.
• Ensure compliance with hygiene, safety, and operational standards at all times.
• Support administrative tasks such as daily reports, checklists, and communication with management.
• Act as the point person for the restaurant, ensuring issues are resolved quickly and service remains consistent.

Skills

Restaurant leadership

Team leadership

Operations management

Italian language

Italian cuisine

Customer service

Scheduling

Tools

POS systems

MS Office

Job description

Accor is seeking a Heartist to lead daily operations of our Italian restaurant in Doha. You will supervise the service team, ensure warm hospitality, maintain brand standards, and work closely with culinary colleagues to deliver authentic Italian dining experiences.

You will manage reservations, upsell signature dishes, monitor inventory, and support scheduling, training, and performance reviews while upholding hygiene and safety standards.