Jira Administrator & Operations Supervisor

Fusion Integrated Solutions; Qatar; On-site; QAR 480,000 - 720,000; Full time

Job summary

FIS is seeking a meticulous Jira Administrator to keep Jira as the central planning, tracking, and reporting tool across project delivery. You will configure Jira, maintain data quality, and design workflows and automation to save time while standardizing reporting across waterfall, agile, and hybrid projects.

You will collaborate with Project Managers, Delivery Leads, and IT to ensure accurate updates, controlled changes, and consistent report definitions, driving efficiency and governance in a

Qualifications

• Bachelor’s degree in information technology, Information Systems, Engineering, or a related discipline, or equivalent practical experience.
• Minimum of 3 years of hands‑on Jira administration, preferably on Jira Cloud, supporting several projects simultaneously.
• Strong working knowledge of Jira workflows, schemes, permissions, custom fields, boards, and Jira Automation.
• Proficiency in JQL, dashboards, and filters with a track record of reliable delivery reports for project teams and management.
• Experience with Confluence administration is an advantage; Atlassian certification is highly preferred.

Responsibilities

• Resolve Jira administration requests, user issues, configuration errors, and failed automation rules.
• Configure and maintain Jira and related configurations to support multiple delivery approaches.
• Build workflows, automation, and report definitions that standardize project view across programs.
• Produce reports for managers highlighting late, blocked, or overloaded work and project health.
• Collaborate with Project Managers, Delivery Leads, IT, and PMO to ensure alignment and governance.

Skills

Attention to detail

Communication skills

Structured analytical approach

Time management

Education

Bachelor’s degree in information technology or related field

Tools

Jira

Jira Cloud

Jira Automation

JQL

Dashboards

Filters

Confluence

Power BI

Jira REST API

Excel integration

Job description

About the Role

This role keeps Jira working as the central tool for planning, tracking, and reporting project delivery at FIS. It combines hands-on platform administration with daily oversight of how project teams use the system. The successful candidate will configure and maintain Jira, check that project records are complete and current, build workflows and automation that save teams time, and produce reports that show managers where work is late, blocked, or overloaded.
Projects at FIS follow waterfall, agile, or hybrid approaches, and Jira must support each one as agreed with the project. In practice, this means turning agreed processes into clear statuses, approvals, and completion rules while keeping report definitions the same across all projects, so results can be compared. The role works closely with Project Managers, Delivery Leads, project team members, and IT and Information Security.
The jobholder owns Jira administration, configuration quality, and report preparation within delegated authority. Project Managers and delivery owners remain accountable for commitments, priorities, estimates, and the accuracy of their teams' updates. Changes to shared configurations, security settings, paid applications, project baselines, or record deletion need approval from the designated owner. The position suits a methodical Jira professional who values accuracy, follows issues through to closure, and looks for ways to cut manual effort

Responsibilities

• Resolve Jira administration requests, user issues, configuration errors, and failed automation rules, and escali​… (rest of the list items)

Candidate Attributes

• Close attention to detail, with the ability to spot missing, inconsistent, or unreliable project information and correct it before it reaches management reports
• Persistent, tactful follow‑up, keeping task owners on top of overdue and blocked work and escalating through the right channels without straining working relationships
• Clear communication and writing skills, with the ability to explain Jira practices to users at every level, write plain procedures and guides, and present report findings to Project Managers and PMO leadership
• A structured, analytical approach to turning business processes into workable configurations, diagnosing faults, and checking report calculations
• Disciplined change control: assessing impact before acting, testing first, and recording what changed and why
• Practical understanding of waterfall, agile, and hybrid delivery, and respect for the way each project has chosen to work
• A service mindset, responding quickly to support requests and helping teams use Jira with minimal disruption to their work
• A drive to simplify, steadily reducing manual administration, outdated records, and repeat configuration problems
• Integrity and sound judgment with access rights and project data, working within delegated authority and seeking approval where a change requires it

Education and Experience

• Bachelor’s degree in information technology, Information Systems, Engineering, or a related discipline, or equivalent practical experience
• Minimum of 3 years of hands‑on Jira administration, preferably on Jira Cloud, supporting several projects at the same time
• Strong working knowledge of Jira workflows, schemes, permissions, custom fields, boards, and Jira Automation, gained by configuring them in live environments, is mandatory
• Proficiency in JQL, dashboards, and filters is essential, with a record of producing reliable delivery reports for project teams and management
• Proven experience diagnosing configuration problems and keeping project data accurate across multiple teams
• Working knowledge of waterfall, agile, and hybrid delivery, and of how to set up Jira to support each
• Atlassian administration certification is highly preferred; Confluence administration experience is an advantage
• Experience with Power BI reporting, the Jira REST API, or integrating Jira with Excel, Confluence, or business intelligence tools is desirable
• Experience supporting a PMO or a multi‑vendor delivery environment is a significant advantage
• Fluency in English is mandatory, with strong spoken and written communication for user support, documentation, and coordination with project teams