IT Supervisor

Accorhotel; Doha; On-site; QAR 60,000 - 90,000; Full time

Job summary

Accorhotel in Doha requires an IT systems administrator to oversee the daily operation and maintenance of hotel IT systems, including PMS, POS, IPTV, CCTV and access control. You will provide technical support to staff and management while ensuring system reliability.

The role emphasizes monitoring performance, coordinating with vendors for upgrades, maintaining IT inventory, and supporting data security and backups according to company policy.

Qualifications

• Minimum 2 years of IT experience, preferably in hospitality.
• Knowledge of Windows OS, Microsoft 365, networking and cybersecurity.
• Experience with hotel systems such as Opera PMS, Micros POS, IPTV, CCTV and access control is preferred.

Responsibilities

• Oversee daily operation and maintenance of hotel IT systems hardware, software and network infrastructure.
• Provide technical support to hotel colleagues and management.
• Monitor system performance and troubleshoot hardware, software and network issues promptly.
• Coordinate with external vendors for installations, upgrades and maintenance.
• Maintain IT inventory records and manage IT assets.

Skills

Hospitality IT operations

Troubleshooting

Communication

Organizational skills

Cybersecurity principles

Backup/Disaster recovery planning

Education

IT certifications (Microsoft, Cisco, CompTIA)

Tools

Opera PMS

Micros POS

IPTV

CCTV

Access control systems

Windows OS

Microsoft 365

Job description

Oversee the daily operation and maintenance of the hotel s IT systems hardware software and network infrastructure Provide technical support to hotel colleagues and management Ensure smooth operation of hotel systems including PMS POS IPTV Wi-Fi telephony CCTV and access control systems Monitor system performance and troubleshoot hardware software and network-related issues in a timely manner Coordinate with external vendors and service providers for system installations upgrades and maintenance Maintain user accounts permissions and data security in accordance with company policies Perform regular system backups and support disaster recovery procedures Assist in implementing new technologies and IT projects to improve operational efficiency Maintain accurate IT inventory records and manage IT assets Train employees on the effective use of hotel technology systems and applications Ensure compliance with cybersecurity standards and data protection requirements

Minimum 2 years of IT experience, preferably within the hospitality industry with excellent communication skills. Knowledge of Windows OS, Microsoft 365, networking, and cybersecurity principles. Experience with hotel systems such as Opera PMS, Micros POS, IPTV, CCTV, and access control is preferred. Strong troubleshooting, communication, and organizational skills. Relevant IT certifications (Microsoft, Cisco, CompTIA) are an advantage.