Service Help Desk- Tier 1

Employment; Doha; Presencial; QAR 67.000 - 100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Long Term Project

Descripción de la vacante

Madre Integrated Engineering is seeking an IT Help Desk professional in Doha to provide first-line support for incidents and service requests. You will log, prioritize, troubleshoot, resolve, and escalate tickets within SLA timelines, supporting users with Windows, Microsoft 365, and basic network issues.

You will maintain clear ticket updates, document knowledge-base records, and communicate resolution status to users.

Formación

• 2–5 years of Service Desk / IT Help Desk experience.
• Good knowledge of Windows, Microsoft 365, Active Directory, and basic networking.
• Experience with IT ticketing systems and incident management.
• Basic understanding of ITIL and SLA processes.
• Strong troubleshooting, problem-solving, and customer-service skills.
• Good verbal and written communication skills in English; Arabic is an advantage.

Responsabilidades

• Provide first-line IT support for incidents and service requests.
• Log, prioritize, troubleshoot, resolve, and elevate tickets within SLA timelines.
• Support users with hardware, software, Microsoft 365, and basic network issues.
• Maintain clear ticket updates and communicate resolution status to users.
• Escalate complex issues to higher-level support teams when required.
• Maintain accurate documentation and knowledge-base records.

Conocimientos

Windows OS

Microsoft 365

Active Directory

Networking basics

IT ticketing

ITIL basics

Troubleshooting

Customer service

English fluency

Arabic helpful

Descripción del empleo

Industry Technical Support / IT Help Desk

Responsibilities

• Provide first-line IT support for incidents and service requests.
• Log, prioritize, troubleshoot, resolve, and elevate tickets within SLA timelines.
• Support users with hardware, software, Microsoft 365, and basic network issues.
• Maintain clear ticket updates and communicate resolution status to users.
• Escalate complex issues to higher-level support teams when required.
• Maintain accurate documentation and knowledge-base records.

Job description

• Provide first-line IT support for incidents and service requests.
• Log, prioritize, troubleshoot, resolve, and elevate tickets within SLA timelines.
• Support users with hardware, software, Microsoft 365, and basic network issues.
• Maintain clear ticket updates and communicate resolution status to users.
• Escalate complex issues to higher-level support teams when required.
• Maintain accurate documentation and knowledge-base records.

Requirements

• 2–5 years of relevant Service Desk / IT Help Desk experience.
• Good knowledge of Windows, Microsoft 365, Active Directory, and basic networking.
• Experience with IT ticketing systems and incident management.
• Basic understanding of ITIL and SLA processes.
• Strong troubleshooting, problem-solving, and customer-service skills.
• Good verbal and written communication skills in English; Arabic is an advantage.

Benefits

• Long Term Project

Madre Integrated Engineering is privileged to partner Keppel Seghers,a leading provider of comprehensive environmental solutions in thedevelopment...