IT Engineer to join our team in Doha

Lödige Industries GmbH; Doha; On-site; QAR 60,000 - 90,000; Full time

Job summary

Lödige Industries GmbH is seeking a Technical Support Engineer to operate in a 24x7 shift pattern for a real-time critical infrastructure. The role covers management of maintenance and ticketing systems across the Middle East region, with collaboration from a team of engineers for complex troubleshooting.

The candidate should hold an engineering degree in IT/CS/Electronics and have strong networking, server, and storage skills.

Qualifications

• Engineering degree in IT, CS or Electronics from a reputed university.
• CCNA/CCNP certifications preferred.
• Knowledge of routing & switching, wireless, voice, DC, security is advantageous.
• Server and storage infra skills: VMware, VEEAM, Linux (RHEL), Oracle 12c.
• Ability to diagnose and coordinate with 3rd party support vendors.
• Proven work experience as a Technical Support Engineer is preferred.
• Excellent problem-solving and communication skills in English (speaking & writing).

Responsibilities

• Work in a 24x7 shift pattern for a real-time critical infrastructure run 365 days.
• Manage and maintain maintenance asset management and ticketing/Help Desk across Lodige Middle East projects in MENA.
• Handle client calls/tickets; collaborate with a team of engineers for joint troubleshooting.
• Own customer issues from report to resolution; ensure proper handover between shifts.
• Research, diagnose, troubleshoot, and identify solutions for system issues.
• Provide prompt and accurate feedback to end-users.
• Prepare timely reports as required by management or end users.
• Assist Lodige Engineers with site support and commissioning activities as needed.
• Follow escalation procedures for unresolved issues.

Skills

Problem solving

Communication

English proficiency

Cisco networking

Education

Engineering degree in IT/CS/Electronics

CCNA/CCNP certifications

Tools

VMware

VEEAM backup

RHEL

Linux commands

Oracle 12c

Job description

Duties and responsibilities:

• Work in a 24x7 shift pattern for a real-time critical infrastructure that is run 365 days.
• Manage and maintain a various maintenance asset management / ticketing system / Help Desk for all Lodige Middle East maintenance & support projects across MENA region.
• Handle the calls / tickets raised by each client and respond accordingly. A team of Mechanical/Electrical and PLC Engineers are available for a joint troubleshooting if required.
• Take ownership of customer issues reported and tracking through to resolution in the respective shifts. Proper handover to the next shift personnel is mandatory.
• Research, diagnose, troubleshoot, and identify solutions to resolve system issues.
• Provide prompt and accurate feedback to various end-users.
• Prepare timely reports and information as mandated by the management or end-user management.
• Assist co-Lodige Engineers with site support and commissioning activities as and when required.
• Follow escalation procedure of unresolved issues up the ladder.

Qualifications/Training required:

• Hold Engineering Degree in IT / Computer Science / Electronics / from any reputed universities.
• Good understanding of Cisco networking architectures and CCNA/CCNP certifications preferred.
• Knowledge in routing & switching, wireless, voice, DC, security preferred.
• Knowledge in Server and storage infrastructure preferred – VMware, VEEAM backup and recovery, RHEL, Basic Linux commands, Oracle 12c
• Ability to diagnose and troubleshoot technical issues and coordinate with 3rd party support vendors.
• Proven work experience as a Technical Support Engineer would be preferrable.
• Excellent problem-solving and communication skills. English speaking and writing skills.