Guest Experience Coordinator – Housekeeping

Four Seasons; Doha; On-site; QAR 45,000 - 78,000; Full time

Benefits offered by this job

Living accommodation

Training & development

Complimentary nights

Paid home leave

Meal programs

Free transport to work

Medical coverage

Job summary

Four Seasons Doha is seeking a dedicated Housekeeping Coordinator to manage daily room assignments, monitor status, and ensure timely responses to guest requests. You will coordinate with Front Office and Engineering while maintaining inventory and reporting for management.

Experience in hospitality support and strong organizational skills are essential. Join a luxury hospitality team in Doha offering comprehensive training, development opportunities, and a range of employee benefits including

Qualifications

• Previous experience in housekeeping, front office, or administrative support (hospitality preferred).
• Strong organizational skills with attention to detail.
• Excellent communication in English; Arabic is an asset.
• Proficiency in Microsoft Office and hotel management systems (Opera/Fidelio or similar).
• Ability to multitask and remain calm under pressure.
• Strong sense of teamwork and guest service orientation.

Responsibilities

• Coordinate daily room assignments and special cleaning tasks for housekeeping staff.
• Monitor room status reports and update housekeeping systems accordingly.
• Handle incoming calls and messages, dispatching requests to the housekeeping team promptly.
• Maintain inventory of linens, cleaning supplies, and guest amenities, and support ordering as needed.
• Prepare daily and monthly reports for management (productivity, lost & found, room status, etc.).
• Assist in training and supporting housekeeping associates with systems and processes.
• Ensure guest requests and complaints related to housekeeping are followed up efficiently.
• Liaise with Front Office and Engineering to ensure smooth communication and operations.

Skills

Organizational skills

Communication skills

Microsoft Office

Hotel systems

Multitasking

Teamwork

English language

Arabic (asset)

Tools

Opera/Fidelio

Job description

Four Seasons Doha is seeking a dedicated Housekeeping Coordinator to manage daily room assignments, monitor status, and ensure timely responses to guest requests. You will coordinate with Front Office and Engineering while maintaining inventory and reporting for management.

Experience in hospitality support and strong organizational skills are essential. Join a luxury hospitality team in Doha offering comprehensive training, development opportunities, and a range of employee benefits including