Housekeeping Associate

Rosewood Hotels and Resorts; Doha; On-site; QAR 16,740 - 25,668; Full time

Job summary

Rosewood Hotels and Resorts Doha seeks an attentive housekeeping associate to maintain high standards in guest rooms and public areas. You will clean, stock, and prepare rooms, ensuring safety and privacy for guests while following brand guidelines and security procedures.

The role emphasizes teamwork, discretion, and consistent service quality, with responsibilities ranging from cleaning duties to reporting maintenance needs and assisting new team members.

Responsibilities

• Clean chairs, sofas and carpets in guests bedrooms and all public areas.
• Remove chewing gum, candle wax, wine and coffee stains.
• Maintain standards daily following LQA Forbes and Brand standards.
• Work with associates in a supportive, flexible manner focusing on guest satisfaction.
• Contribute to a unique guest experience and a sense of place.
• Support new housekeeping team members.
• Handle guest concerns and provide resolutions.
• Report for work with neat appearance.
• Collect key cards and Duty Phone from Housekeeping office at start.
• Collect equipment and ensure you have the correct tools for the job.
• Keep noise to a minimum on floors when guests are sleeping.
• Return rooms to daytime setup after cleaning.
• Do not enter Do Not Disturb rooms.
• Report sleep-outs, extra departures, or rooms not requiring service.
• Clean following Rosewood standards.
• Trolleys kept neat and tidy throughout the day.
• Ensure public areas and corridors are immaculate.
• Make up extra beds and baby cots as required.
• Handle guest laundry and report to housekeeping.
• Stock and remove private dining trays from guestrooms and corridors.
• Clean and empty vacuum cleaners and tidy store cupboards at end of day.
• Restock trolleys before end of shift.
• Remain on floor until Floor Housekeeper signs off.
• Return lists, key cards and Duty Phone to housekeeping at shift end.
• Turn lost and found items to Security and follow property procedures.
• Obtain guest authorization before removing gifts and security clearance.
• Ensure safety of guest property and report suspicious activity.
• Report any loss of key cards or Duty Phones immediately.
• Report security matters to Security.
• Maintain and report equipment malfunctions and depot issues.
• Be responsible for doors remaining closed when servicing guestrooms.
• Advise guests to use their keycard and seek assistance if faulty.
• Ensure guest property safety and report suspicious persons.

Job description

Responsibilities

• Cleaning chairs, sofas and carpets in guests bedrooms and all public areas.
• Removing chewing gum, candle wax, wine and coffee stains.
• Ensure that standards are maintained at a required level on a daily basis following the LQA Forbes and Brand standards in every task daily.
• Work closely with other associates in a supportive and flexible manner focusing on the overall success of the hotel and the satisfaction of hotel guests.
• Contribute to the collective commitment of a unique guest experience - to create a sense of place.
• Support new members of the housekeeping team.
• Handle guests concerns and comments and find a proper resolution to ensure guest satisfaction.
• Report for work ensuring appearance and presentation meets the required standard.
• Collect key cards and Duty Phone from the Housekeeping office at your appointed start time.
• Collect equipment; ensure you have the correct tools for the job - if not you must let your Floor Supervisor know - and commence cleaning departure rooms.
• While removing trolleys from the cupboards noise should be kept to a minimum as most of our guests will still be asleep.
• While on the floors all noise should be kept to a minimum such as closing doors and conversations.
• Return any turned down rooms to daytime set‑up.
• Rooms with a Do not disturb card should not be knocked or entered.
• Report to your Floor Supervisor any sleep‑outs, extra departures, rooms on DND or rooms not requiring service.
• All rooms must be cleaned following Rosewood standards.
• Trolleys should be kept neat and tidy throughout the day.
• Ensure public areas and corridors are in immaculate condition.
• Make up any extra beds and baby cots as required.
• Any guest laundry found in occupied rooms should be brought to the attention of the housekeeping office immediately.
• All private dining trays must be removed from the guestrooms and the corridors and placed in a designated collection area.
• Clean and empty vacuum cleaner and assist in the tidying of the store cupboard at the end of the day.
• Before going off shift the trolley should be restocked, cleaned and put away.
• Remain on the floor until your Floor Housekeeper has signed your paper.
• Return your list, key cards and Duty Phone to the Housekeeping office at the end of your shift.
• Ensure lost and found items are turned directly into Security and the lost property procedure followed.
• Gifts from guests must be accompanied by a signed authorization from the guest and securities pass out before it can be removed from the hotel.
• Ensure safety and return of all key cards and Duty Phone and ensure you do not loan them to anybody else.
• Report any loss of key card or Duty Phone immediately to the housekeeping office.
• Report immediately any matters concerning the security of guests to the Security Department.
• Ensure all equipment is well maintained and in proper working order.
• Report any malfunctioning or defects to equipment to the Floor Supervisor.
• Report all malfunctions in assigned areas on to Know cross.
• Be responsible for keeping guest doors closed whilst servicing the guestroom and using Service card.
• Do not allow anyone to enter the guestroom.
• Advise the guest to use their keycard and request assistance from guest relations if card is faulty.
• Ensure safety of guest property and report anything suspicious to your floor Supervisor.
• Report suspicious looking persons or anything suspicious to your Floor Supervisor.
• To ensure that all guest rooms and minibars are maintained in accordance with the standard required.
• Stock and replace missing items in minibars and guest rooms.
• Inspect and clean the minibars in accordance with departmental procedures and policies.
• Maintain track and complete daily worksheet of minibar stock and post to guest accounts via iPod device.
• Ensure products in minibar and guest room are not expired and take the proper procedure to remove and replace those products as necessary.
• Ensure rotation of all minibar products.
• Monitor and report any misuse or unexplained stock discrepancies.