Executive Housekeeper

Gender; Doha; On-site; QAR 60,000 - 90,000; Full time

Job summary

Roles in Doha hospitality require overseeing day-to-day housekeeping operations with a focus on staffing, training, and maintaining brand standards. The role includes supervising rosters, ensuring quality service, and driving guest satisfaction in a luxury setting.

The candidate should direct annual training plans, monitor training effectiveness, supervise associates, handle guest complaints, and work closely with rooms management to uphold Forbes, LQA and Rosewood standards while maintaining

Responsibilities

• Reviews and revises manning based on the level of business.
• Control and compile associate rotas ensuring correct staffing levels.
• Ensure that all company brand standards are implemented.
• Maintain and enforce all quality and service standards and procedures for Housekeeping Services.
• Directs preparation and oversees the implementation of annual training plans.
• Identify training requirements, organize and follow through on-the-job training with supervisors.
• Review and endorse all training records.
• Ensure the preparation and updates of standard operating procedures.
• Identify and prepare Section Trainers and conduct training regularly.
• Monitor the implementation and progress of training programs and their effectiveness.
• Receive and take ownership of guest complaints, investigate and coach accordingly.
• Ensure new housekeeping associates receive induction and support on joining the department.
• Work closely with associates to support hotel success and guest satisfaction.
• Contribute to a positive guest experience and a sense of place.
• Assist with performance appraisals and maintain relationships with suppliers and service providers.
• Coordinate maintenance and ensure high cleaning standards across floors and public areas.
• Inspect VIP rooms and guest floors daily and report malfunctions to Engineering.
• Maintain inventory of linen, cleaning supplies and guest amenities; manage par stocks.

Job description

Education Bachelor of Hotel Management(Hotel Management)

Your Role:

Organization / Manning:

• Reviews and revises manning based on the level of business. Control and compile associate rotas ensuring correct staffing levels dependent upon the Hotels occupancy and other operational needs.

Service Standards:

• Ensure that all company brand standards are implemented.
• Maintains and enforces all quality and service standards and procedures for Housekeeping Services.

Training / Development:

• Directs preparation and oversees the implementation of annual training plans. Identify the training ' requirements, organize, and follow through on-the-job training in close liaison with the Assistant Director of Rooms and Floor Supervisors.
• Reviews and endorses all training records.
• Ensures the preparation and updates of standard operating procedures.
• Identifies and prepares Section Trainers.
• Personally, conducts training as required and on a regular basis.
• Monitors the implementation and progress of various training programs and their effectiveness.
• Receive and take ownership of any guest complaints. Perform any appropriate investigation and follow-up with guests and associates coaching.
• Ensure all new housekeeping associates receive an induction schedule and through training and support when first joining the department.

Working Environment Relations:

• Work closely with other associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of guests.
• Contribute to the collective commitment of a unique guest experience - to create a sense of place.
• Assist with appraising performance of associates within the Housekeeping Department. Maintain close relationships with suppliers and service providers, ensuring that expected levels of quality are continuously met.
• Maintain close relationships with suppliers and service providers, ensuring that expected levels of quality are continuously met.
• Creates a positive and highly motivated working environment that promotes and develops teamwork and Assist with the supervision of all housekeeping associates and contractors employed within the department.
• Ensure that the Hotels grievance, disciplinary and guarantee of fair treatment procedures are followed.
• Utilizes and develops communication tools and channels for the dissemination of information and work flow in the department.

Operational Processes:

• Oversee the day-to-day housekeeping operation by being on the guestroom floors, public areas and back of house.
• Carrying out spot checks and following-up were necessary.
• Rotate duties with supervisor- Public Area to be fully conversed with all areas in the Housekeeping Department.
• Review guest requests prior to arrival and ensure that they are properly set up in a timely manner.
• Handle guests concerns and comments and find a proper resolution to ensure guest satisfaction.
• Assist the Assistant Director of Rooms in the overall running of the Housekeeping Department and to deputize for in her absence.
• Drive the performance of the Housekeeping Department in conjunction with the management team, ensure the team delivers the highest quality in relation with Forbes, LQA and Rosewood Brand Standards to consistently meet and exceed guest expectations.
• Ensure that schedules are inputted in payroll system, and that all reports are completed and submitted along with the attendance to T &C in due time.
• Complete any special assignments directed by the Assistant Director of Rooms.
• Ensures regular preventive maintenance and general cleaning are carried out in the rooms and corridors and public areas.
• Inspects all VIP rooms, guest floors, floor pantries and other areas daily.
• Ensures proper care and use of equipment, carts and baskets.
• Report all malfunctions on assigned floors to Engineering department. Follow up any reports, taking further action if required.
• Maintains high cleaning standards on all floors.
• Checks on maintaining proper par stocks for linen, cleaning and guest room supplies.
• Carries out inventories with regards to linen and guest room supplies, machinery, chemicals and recommends solutions to reduce losses and damages and order public area of cleaning chemical and cleaning supplies and guest supplies based on the inventory on the stock.
• Coordinates the maintenance of Carpets and Upholstery.
• Ensure all associates equipment is well maintained and in proper working order.