[RWDHA] - Housekeeping Associate

Rosewood Hotel Group; Qatar; On-site; QAR 30,000 - 40,000; Full time

Benefits offered by this job

A competitive salary and benefits package

High-quality associate accommodation

A birthday day off

Personalised development plans

Job summary

Rosewood Hotel Group in Qatar is seeking an Associate Experience to maintain the highest cleaning standards in guests’ bedrooms and public areas. You will work closely with the housekeeping team to ensure cleanliness and guest satisfaction.

The role involves various responsibilities from cleaning furniture to managing guest requests, ensuring all tasks align with Rosewood standards.

Join us to contribute to a unique guest experience in a supportive work environment.

Responsibilities

• Cleaning chairs, sofas and carpets in guests’ bedrooms and all public areas.
• Removing chewing gum, candle wax, wine and coffee stains.
• Working closely with other associates to ensure guest satisfaction.
• Reporting for work ensuring appearance and presentation meets standards.
• Cleaning all rooms in accordance with Rosewood standards.

Job description

Associate Experience

• A competitive salary and benefits package
• High‑quality associate accommodation in prime locations in the heart of Lusail and the Pearl
• A birthday day off (because your milestones matter!)
• Personalised development plans and continuous learning opportunities to support your career journey

Responsibilities

• Cleaning chairs, sofas and carpets in guests’ bedrooms and all public areas.
• Removing chewing gum, candle wax, wine and coffee stains.
• Ensuring that standards are maintained at a required level on a daily basis following the LQA, Forbes and Brand standards in every task.
• Working closely with other associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of guests.
• Contributing to the collective commitment of a unique guest experience – to create a sense of place.
• Supporting new members of the housekeeping team.
• Handling guests’ concerns and comments and finding a proper resolution to ensure guest satisfaction.
• Reporting for work ensuring appearance and presentation meets the required standard.
• Collecting key cards and the Duty Phone from the Housekeeping office at your appointed start time.
• Collecting equipment, ensuring you have the correct tools for the job – if not you must let your Floor Supervisor know – and commencing cleaning departure rooms. Noise should be kept to a minimum while removing trolleys from the cupboards, as most guests will still be asleep.
• Keeping noise to a minimum while on the floors (e.g., closing doors and keeping conversations low).
• Returning any turned‑down rooms to daytime set‑up.
• Avoiding knocking or entering rooms with a “Do not disturb” card.
• Reporting any sleep‑outs, extra departures, rooms on DND or rooms not requiring service to your Floor Supervisor.
• Cleaning all rooms in accordance with Rosewood standards.
• Keeping trolleys neat and tidy throughout the day.
• Ensuring public areas and corridors are in immaculate condition.
• Making up any extra beds and baby cots as required.
• Bringing any guest laundry found in occupied rooms to the attention of the housekeeping office immediately.
• Removing all private dining trays from guestrooms and corridors and placing them in a designated collection area.
• Cleaning and emptying the vacuum cleaner and assisting in the tidying of the store cupboard at the end of the day.
• Restocking, cleaning and putting away the trolley before going off‑shift; remaining on the floor until the Floor Housekeeper signs your paper; returning your list, key cards and Duty Phone to the Housekeeping office at the end of your shift.
• Ensuring lost and found items are turned directly into Security and the lost property procedure is followed.
• Requiring gifts from guests to be accompanied by a signed authorization from the guest and a security pass before removal from the hotel.
• Ensuring safety and return of all key cards and Duty Phone, and avoiding loaning them to anyone else; reporting any loss of key card or Duty Phone immediately to the housekeeping office.
• Reporting immediately any matters concerning the security of guests to the Security Department.
• Ensuring all equipment is well maintained and in proper working order; reporting any malfunctioning or defective equipment to the Floor Supervisor.
• Reporting all malfunctions in assigned areas to Know Cross.
• Keeping guest doors closed whilst servicing the guestrooms and using the “Service” card.
• Disallowing anyone from entering the guestroom; advising the guest to use their keycard and requesting assistance from guest relations if the card is faulty.
• Ensuring safety of guest property and reporting any suspicious activity to your Floor Supervisor.
• Reporting suspicious looking persons or anything suspicious to your Floor Supervisor.
• Ensuring that all guest rooms and minibars are maintained in accordance with the required standard.
• Stocking and replacing missing items in minibars and guest rooms, inspecting and cleaning the minibars in accordance with departmental procedures and policies.
• Maintaining, tracking and completing the daily worksheet of minibar stock and posting to guest accounts via the iPod device.
• Ensuring products in the minibar and guest room are not expired and following the proper procedure to remove and replace those products as necessary.
• Ensuring rotation of all minibar products.
• Monitoring and reporting any misuse or unexplained stock discrepancies.