Manor Club Manager

Rosewood Hotels and Resorts; Doha; On-site; QAR 15,000 - 22,000; Full time

Benefits offered by this job

Competitive salary

Accommodation in prime locations

Birthday day off

Development plans and learning

Job summary

Rosewood Doha is seeking a passionate hospitality professional to lead the Manor Club and Apartment Lounge teams, delivering exceptional guest experiences in a luxury setting.

The role emphasizes staff development, cost control, and maintaining Rosewood brand standards across daily operations.

Qualifications

• Luxury hotel operations experience preferred
• Strong guest-service orientation
• Excellent communication and leadership abilities
• Ability to manage multiple tasks and teams

Responsibilities

• Oversee Manor Club and Apartment Lounge operations with top-tier service
• Monitor staff performance and plan career development
• Control operating expenses while maintaining standards
• Ensure brand standards, grooming, and training are followed

Job description

Our Associate Experience

We believe exceptional work deserves exceptional care At Rosewood Doha we offer a thoughtfully designed associate experience that supports your wellbeing growth and life beyond work

• A competitive salary and benefits package
• High-quality associate accommodation in prime locations in the heart of Lusail and the Pearl
• A birthday day off because your milestones matter
• Personalized development plans and continuous learning opportunities to support your career journey

These benefits reflect our commitment to creating an environment where you thrive professionally and personally while building a meaningful career with us

Your Role

Essential Duties and Responsibilities

• Managing smooth operation of Manor Club and Apartment Lounge with highest level of services
• Maintaining healthy working environment to Manor associates and Lounge associates
• Review performances of each team member and planning for carrier improvement
• Minimizing operational expenses
• Ensures the punctuality and appearance of all Manor Club Apartment Lounge team members making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene according to the hotel and department s grooming standards

Standard Responsibilities

• Comply and adhere to the Rosewood company policies
• Take on other tasks in addition to the ones stated in a reasonable framework
• Be a brand ambassador at all times and ensure brand integrity and clarity are always maintained
• Model the company s culture vision mission and core values at all times
• Appear as a role model to Manor Club Apartment Lounge department
• Report any usual occurrences and any concerns to the Director Rooms
• Display hospitality skills when dealing with guests and associates
• Effective scheduling based on forecast business
• Oversees and elaborate Standard Operating Procedures when needed
• Recruitment and selection of all Manor Club Apartment Lounge Team Members following the guidelines when recruiting and use a competency-based approach to selecting employees
• Conducts annual Performance Development Discussions with Manor Club team members supports them in their professional development goals
• Plans and implements effective training program for all Manor Club Apartment Lounge team members in coordination with the Area Learning amp Development Manager
• Creates and develops activities activations for the Manor Club
• Supports Departmental Trainers through on-going feedback and assistance at monthly meetings
• Develops the skills and effectiveness of all Manor Club Apartment Lounge team members through the appropriate training coaching and or mentoring
• Ensure the team is following the sustainability program in place
• Prepares and posts monthly activity schedules
• Encourages team members to be creative and innovative challenging and recognizing them for their contribution to the success of the operation
• Elaborate weekly schedules approve vacations etc
• Ensure that Rosewood brand standards LQA FORBES Sequence of service product knowledge and all other departmental standards are implemented daily
• Ensure the team has the necessary tools to execute their tasks up to standard
• Conduct LQA and FORBES audits through GO Audits
• Ensures that all Manor Club and Apartment Lounge team members deliver the promise and always provide exceptional Guest Services
• Ensures that the team also provides excellent service to internal customers as appropriate
• Greets and checks-in Notable guests and Long Stay guests
• Ensures that all the team members are aware of current promotions policies and other important information
• Ensures that the team is familiar with the hotel s products and services
• Implements guest recognition initiatives and maintains a relevant guest history database
• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner following through to make sure problems are resolved satisfactorily
• Maintains positive guest and colleague interactions with good working relationships
• Personally and frequently verifies that guests are receiving the best possible experience during check-in and checkout
• Inspects rooms of Notable guests to ensure full setup is organized
• Spends time in the Manor Club Lounge and Apartment Lounge during the meal periods to ensure that both areas are managed well by the respective team and delivers the promise
• Ensures that guest history records are accurately maintained and all repeat guests are pre-registered
• Conduct Hotel Apartment Check In s and Check Out s according to Rosewood policies and SOP s
• Maximizes team member productivity through the use of multi-skilling multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests
• Ensures that Manor Club and Apartment Lounge operates with the lowest possible cost structure while also delivering on the promise to the guest proactively managing costs
• Ensures that hotel company and local rules policies and regulations relating to money handling are adhered to including the timely and accurate reporting of information
• Conduct monthly inventories such as Liquor inventory Linen inventory OS amp E etc
• Ensure all prices in the menu and POS are correct
• Assure proper inventory levels of the Manor Club and Apartment Lounge department supplies
• Ensure that all safety sanitation energy management preventative maintenance and other standards are consistently met
• Coordinate the selection purchasing storage inventory maintenance and usage of all related Manor Club and Apartment Lounge supplies and equipment
• Create and submit PO s
• Prepare the Month end commentary report of the department
• Ensures that all in-house news amp requirements are communicated to team members and implemented
• Conducts monthly communications meetings and ensures that departmental briefings and meetings are effective and conducted as necessary
• Ensures the maintenance of the daily Logbook
• Maintains and monitor SA special attention list is prepared according to hotel standards and guidelines
• Ensures that daily calling is conducted at the beginning of every shift