Health Club Receptionist - Recreation

InterContinental Hotels Group; Qatar; Remote; QAR 60,000 - 90,000; Full time

Job summary

InterContinental Doha Beach & Spa seeks a Health Club Receptionist to be the first point of contact for guests, handling reservations and providing information on facilities and services. You will ensure a seamless guest experience at the health club.

Responsibilities include welcoming guests, managing check-ins, answering inquiries, scheduling trainings and wellness services, and coordinating with fitness staff to promote programs. A conducive, guest-focused environment is key.

Qualifications

• Previous experience in a reception or customer service role, preferably in the hospitality or wellness industry.
• Strong communication and interpersonal skills.
• Proficient in using computer systems and booking software.
• Ability to multitask and work efficiently in a fast-paced environment.
• A passion for health and fitness is a plus.

Responsibilities

• Greet and welcome guests with a warm, friendly demeanor.
• Manage check-ins and check-outs efficiently.
• Answer calls and inquiries about health club services, memberships, and classes.
• Schedule appointments for personal training, classes, and wellness services.
• Maintain accurate records of guest visits and memberships.
• Keep the reception area clean, organized, and inviting.
• Collaborate with fitness staff to promote health club programs and events.
• Assist with administrative tasks as needed.

Skills

Reception experience

Communication skills

Interpersonal skills

Booking software

Multitasking

Hospitality experience

Tools

Booking systems

Job description

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

Located on Doha's longest private beach and nestled in landscaped gardens, the InterContinental Doha Beach & Spa features 12 restaurants, a range of recreational facilities, a free-form swimming pool, and the world-class Spa InterContinental.

Situated in an exclusive location, minutes from downtown Doha and major government and corporate offices and within minutes to the Doha Exhibition and Convention Centre, City Center Mall, and Doha Golf Club, our properties offer distinctive surroundings which will forever redefine luxury.

Your Day to Day

As a Health Club Receptionist, you will be the first point of contact for our guests at the Health Club. Your primary responsibilities will include welcoming guests, managing reservations, and providing information about our facilities and services. Your role is crucial in ensuring a seamless and enjoyable experience for all guests.

our job responsibilities include:

• Greeting and welcoming guests with a warm and friendly demeanor
• Managing check-ins and check-outs efficiently
• Answering phone calls and responding to inquiries regarding health club services, memberships, and classes
• Scheduling appointments for personal training, classes, and wellness services
• Maintaining accurate records of guest visits and memberships
• Ensuring the reception area is clean, organized, and inviting
• Collaborating with fitness staff to promote health club programs and events
• Assisting with administrative tasks as needed

What We Need From You

Ideally, you'll have some or all of the following competencies and experience we're looking for:

• Previous experience in a reception or customer service role, preferably in the hospitality or wellness industry
• Strong communication and interpersonal skills
• Proficient in using computer systems and booking software
• Ability to multitask and work efficiently in a fast-paced environment
• A passion for health and fitness is a plus

What We Offer

We’ll reward all your hard work with competitive salary and benefits.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.

So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.