Head Waiter — Lead Front-of-House & Guest Experience

Powerholding Intl; Doha; Sur place; QAR 60 000 - 90 000; Plein temps

Résumé du poste

Powerholding Intl in Doha is seeking a Head Waiter to oversee front-of-house operations, ensuring exceptional customer service, coordinating seating arrangements, and supervising waitstaff for a smooth dining experience. The role includes managing reservations, handling inquiries, and collaborating with kitchen staff to ensure efficient service delivery.

Ideal candidates bring minimum 5 years of hospitality experience and strong leadership, with a Diploma in Hotel and Restaurant Management or a

Qualifications

• Thorough understanding of the restaurant's menu offerings, including ingredients, preparation methods, and dietary considerations.
• Excellent interpersonal and communication skills to provide exceptional customer service, handle inquiries effectively, and ensure a positive dining experience.
• Strong leadership and supervisory skills to oversee and motivate waitstaff, delegate tasks, and maintain a cohesive team.
• Exceptional organizational skills to manage reservations, seating arrangements, and maintain efficient service flow.
• Quick thinking and problem-solving abilities to address issues during service, such as delays or complaints.

Responsabilités

• Oversee the performance of waitstaff, assigning duties, and ensuring that service standards are upheld.
• Provide exceptional customer service by greeting guests, assisting with seating arrangements, and addressing inquiries promptly.
• Train new staff on service procedures, menu knowledge, and customer interaction to maintain high standards.
• Create and manage work schedules for waitstaff, ensuring coverage during peak hours and events.
• Coordinate with kitchen and bar staff to ensure accurate and timely delivery of food and drinks.
• Address customer complaints with tact and diplomacy, resolving to the guest's satisfaction.
• Ensure dining areas, tables, chairs, and floors are clean and presentable at all times.
• Encourage upselling of menu items and promote promotions to increase revenue.
• Oversee cash handling procedures, payments, change, and cash register reconciliation.
• Complete administrative tasks such as reports, reservations management, and seating chart updates.

Connaissances

Menu knowledge

Interpersonal skills

Leadership

Organizational skills

Problem solving

Formation

Diploma in Hotel and Restaurant Management

Description du poste

Powerholding Intl in Doha is seeking a Head Waiter to oversee front-of-house operations, ensuring exceptional customer service, coordinating seating arrangements, and supervising waitstaff for a smooth dining experience. The role includes managing reservations, handling inquiries, and collaborating with kitchen staff to ensure efficient service delivery.

Ideal candidates bring minimum 5 years of hospitality experience and strong leadership, with a Diploma in Hotel and Restaurant Management or a