Head of Housekeeping & Guest Experience

Kempinski Hotels; Doha; On-site; QAR 300,000 - 500,000; Full time

Job summary

Kempinski Hotels in Doha, Qatar, seeks a Director of Housekeeping to lead the department ensuring the highest standards of cleanliness across guest rooms, public areas, F&B outlets, and banquet facilities.

The role focuses on supervising operations, maintaining Kempinski standards, managing linen inventory, coordinating with Front Desk, Engineering, and F&B, and preparing budgets and manning guides for the department.

Qualifications

• Lead the Housekeeping Department by developing and implementing departmental objectives in line with hotel business objectives.
• Supervise housekeeping operations, ensuring compliance with policies, procedures, standards and guest satisfaction.
• Inspect areas and take corrective measures to meet Kempinski cleanliness standards.
• Develop, implement and review policies, procedures, practices and standards.
• Train, schedule and manage performance of staff to ensure efficient operations.
• Coordinate housekeeping with Front Desk, Engineering, F&B to keep guestrooms and public areas clean and maintained.
• Assist in refurbish and renovation project planning and setup.
• Prepare annual budget and manning guide for housekeeping.
• Review contracts for services like cleaning and supplies to ensure compliance.
• Stay updated on equipment and products and monitor industry trends.

Responsibilities

• Lead the Housekeeping Department by developing and implementing departmental objectives in line with the hotel business objectives.
• Supervise housekeeping operations such as cleaning and maintenance whilst ensuring compliance with all housekeeping policies, procedures, standards and satisfaction of guests’ needs.
• Inspect all areas and take corrective measures in order to meet Kempinski Standards in terms of cleanliness, maintenance and supply.
• Develop, implement and continually review the policies, procedures, practices and standards.
• Select, train, develop, schedule and manage the performance of direct and indirect subordinates to ensure the efficient running of housekeeping operations.
• Manage linen inventory and guest supplies and the ordering of supplies as necessary to meet quality standards and hotel business needs.
• Coordinate housekeeping duties with various departments such as Front Desk, Engineering, Sales and Marketing and Food & Beverage to ensure that all guestrooms and public areas are clean and well maintained in a timely and efficient manner.
• Participate in all refurbish and renovation projects planning, execution and final set up including snag lists.
• Prepare the annual budget and manning guide and manage the housekeeping department within budgetary guidelines.
• Coordinate and review contracts, including plants rental, Window cleaning contracts, Night cleaning contract, marble manganese contract, pest management contract, Room cleaning contract, flowers and decoration contract, and ensure compliance by both parties.
• Participate in the planning of hotel decoration for special functions and festive seasons and organize the necessary actions.
• Manage the performance of the flower shop and valet shop to meet high quality standards and business results.
• Keep abreast of all new equipments and cleaning products and evaluate their quality, maintain knowledge of local competition and housekeeping industry trends.
• Accomplish a set of administrative duties such as leading and attending meeting, writing reports and memos and other specific duties related to the job function.

Job description

Kempinski Hotels in Doha, Qatar, seeks a Director of Housekeeping to lead the department ensuring the highest standards of cleanliness across guest rooms, public areas, F&B outlets, and banquet facilities.

The role focuses on supervising operations, maintaining Kempinski standards, managing linen inventory, coordinating with Front Desk, Engineering, and F&B, and preparing budgets and manning guides for the department.