Head of Home Segment

VodafoneThree; Doha; On-site; QAR 300,000 - 420,000; Full time

Job summary

VodafoneThree in Doha is seeking a strategic leader to own the end-to-end Home segment P&L, including Fiber and 5G Home Internet. You will define and execute short-, medium-, and long-term strategies to grow the Home business and align with corporate objectives.

You will lead pricing, packaging, and features to differentiate offerings, while driving customer acquisition, retention, and cross-sell across all channels.

Qualifications

• Bachelor’s degree in business, telecoms, or engineering; MBA is a strong plus.
• 10+ years leadership in telecoms, esp. broadband/fiber/wireless home.
• Proven P&L management with subscriber growth and revenue targets.
• Strong Geo Marketing, marketing, product development, and CX management.
• Experience in the Middle East or similar fast-evolving markets with a challenger fiber player.
• Fiber and 5G Home subscriber acquisition and base growth.
• Revenue growth and EBITDA margin achievement.
• Churn reduction and CLV improvement.

Responsibilities

• Own end-to-end P&L for Home segment (Fiber and 5G Home Internet).
• Define and execute short-, medium-, and long-term strategies to grow Home business.
• Identify and capitalize on new market opportunities and partnerships.
• Develop and manage a competitive Home services portfolio (Fiber, 5G, voice, smart home).
• Lead strategies (Home + Mobile + Content) to drive retention and cross-sell.
• Collaborate across channels to drive acquisition and base management.
• Oversee pricing, packaging, and features to differentiate offerings.
• Represent Home segment at executive leadership meetings as needed.

Skills

P&L management

Leadership

Telecommunications

Geo Marketing

Marketing

Cross-functional leadership

Customer experience management

Pricing strategy

Education

Bachelor’s degree in business, telecommunications, engineering

MBA

Job description

• Own the end-to-end P&L for the Home segment (Fiber and 5G Home Internet) revenue, costs, EBITDA, and customer KPIs.
• Define and execute short-, medium-, and long-term strategies to grow the Home business in alignment with corporate objectives.
• Identify and capitalize on new market opportunities, customer segments, and partnership models.
• Develop and manage a competitive portfolio of Home services including high-speed Fiber broadband, 5G wireless home internet, voice services, and smart home value-added services.
• Lead strategies (Home + Mobile + Content) to drive customer retention and cross-sell opportunities and increase lifetime value
• Continuously innovate on pricing, packaging, and features to maintain market differentiation.
• Work cross functionally to drive customer acquisition and base management across all relevant channels: retail stores, direct sales teams, telesales, digital, and partners by working closely with Head of Consumer Sales, CXO and CVM
• Set and oversee sales and distribution strategies to maximize coverage, penetration, and conversion rates of Fiber rollout by working closely with Geo Marketing & technology.
• Work with sales channels and sales operations to implement channel-specific performance targets and incentive plans.
• Work with CXO re the full customer journey — from order to installation to service delivery — ensuring best-in-class onboarding and support.
• Lead customer retention strategies through proactive base management, loyalty programs, and experience enhancement.
• Champion digital transformation initiatives to enable self-service, smart troubleshooting, and improved NPS (Net Promoter Score).
• Work with terminals and technology and supply chain to get the best devices at the optimum cost to ensure excellence in our Wi-Fi experience..
• Manage revenue forecasts, pricing strategies, discount management, and cost optimization initiatives.
• Optimize operational efficiency in sales, provisioning, activation, and support processes.
• Ensure tight control over OPEX, marketing spend, and cost-to-acquire and cost-to-serve metrics that impact the P&L
• Work with Geo Marketing & Rollout to ensure the rollout strategy matches the company’s long term Home P&L objectives
• Build, lead, and motivate a high-performance Home business team.
• Collaborate cross-functionally with Rollout, Fulfillment, Network, IT, Customer Care, Finance, and Regulatory teams to deliver Home business goals.
• Represent the Home segment at executive leadership meetings and external forums as needed.

Qualifications

Bachelor’s degree in business, Telecommunications, Engineering, or a related field (MBA is a strong plus).

10+ years of leadership experience in telecommunications, particularly in broadband, fiber, or wireless home services.

Proven success in P&L management with a track record of growing subscriber bases and delivering revenue/profit targets.

Strong background in Geo Marketing, marketing, product development, and customer experience management.

Experience working in the Middle East or similar fast-evolving markets, ideally from a challenger Fiber player

Fibre and 5G Home subscriber acquisition and base growth.

Revenue growth and EBITDA margin achievement.

Churn reduction and customer lifetime value (CLV) improvement.