Guest Services Bellman: Luggage, Orientation & Welcome

Pullman Hotels & Resorts; Doha; On-site; QAR 36,000 - 60,000; Full time

Job summary

Pullman Doha hotel seeks a Heartist to warmly welcome guests and support their stay. You will deliver luggage and messages across the property, help guests settle into their rooms, and maintain a strong presence in the lobby as the brand ambassador.

The role requires excellent English communication, a service-minded attitude, and the ability to work well under pressure in a fast-paced environment. A dynamic personality and teamwork are essential.

Qualifications

• Good command of written and spoken English communication skills.
• Strong interpersonal and problem solving abilities are essentials.
• Guest oriented, service minded and attention to quality.
• Dynamic personality.

Responsibilities

• Timely delivery of guests’ luggage, messages and any other items for delivery within the property
• Personalize guests’ orientation of their room in a professional, friendly and engaging way
• Maintain presence in the lobby as an ambassador of the property and brand, offering exceptional service to the guests
• Service focused personality is essential; customer related experience an asset
• Ability to work well under pressure in a fast paced environment
• Excellent communication skills and a professional presentation
• Ability to work cohesively with fellow colleagues as part of a team

Skills

English communication skills

Interpersonal & problem solving

Guest oriented & service minded

Dynamic personality

Job description

Pullman Doha hotel seeks a Heartist to warmly welcome guests and support their stay. You will deliver luggage and messages across the property, help guests settle into their rooms, and maintain a strong presence in the lobby as the brand ambassador.

The role requires excellent English communication, a service-minded attitude, and the ability to work well under pressure in a fast-paced environment. A dynamic personality and teamwork are essential.