Concierge

Mandarin Oriental; Doha; On-site; QAR 111,600 - 167,400; Full time

Benefits offered by this job

Learning & Development

MOstay program

Health & Wellness programs

Retirement Plans

Transportation and Housing

Relocation and Vacation Tickets

Job summary

Mandarin Oriental, Doha is seeking a Concierge to provide exceptional services to guests in our Front Office team. The ideal candidate will have a minimum of 2 years in a 5-star hotel environment, ensuring that guests' needs are met proactively and with attention to detail.

This position offers competitive benefits including health and wellness programs, learning and development opportunities, and transportation and housing.

Qualifications

• Minimum 2 years of experience in a 5-star hotel environment.
• At least 1 year of Concierge/Guest Relations/Front Office experience.
• Ability to understand guest needs and deliver superior customer service.

Responsibilities

• Provide five-star services to all guests and colleagues.
• Create focused conversations with guests to identify preferences.
• Maintain a daily record of guest requests and confirmations.

Skills

Customer service

Attention to detail

Proactive communication

Job description

Mandarin Oriental, Doha is looking for a Concierge to join our Front Office team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award‑winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought‑after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting‑edge of luxury experiences.

Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari‑influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.

About The Job

The Concierge is responsible for providing five‑star services to all guests and colleagues. It is the mission and intent of this position that the candidate will keep the guest’s perspective in mind at all times and carry out the mission of the Rooms Division. The Concierge will be creative and accommodating to all of the guest’s needs and requests.

Responsibilities

• Create focused conversations with guests which identify their personal preferences.
• Be proactive and anticipate the complete requirements of each guest in order to make their unique experience a success.
• Provide clear directions for all guests travelling outside of the hotel.
• Respond to all guests’ needs and requests, utilizing proper communication skills within resources, and other departments, when appropriate.
• Maintain a daily record via GoConcierge of all guest requests, reservations and confirmations for guests.
• Communicate all important details to management and colleagues regarding internal and external events, resources and possible challenges.
• Assist guests in the recommendation, booking and organizing of sightseeing/shopping/arts and cultural activities.
• Assist guests in the confirming or booking of airline flights.

Qualifications

• Minimum 2 years of experience working in a 5‑star hotel environment.
• A minimum of 1 year of Concierge/Guest Relations/Front Office experience.
• Ability to understand guest needs and expectations and to deliver superior customer service.
• Perform job with attention to details and the ability to organize and handle multiple tasks effectively.
• Previous experience working in the Middle East is an advantage.

Benefits

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right work‑life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
• A competitive salary and benefits packages.
• Transportation and Housing provided.
• Relocation and Vacation Tickets.

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