Guest Service & Telephone Concierge

Hilton; Doha; On-site; QAR 33,000 - 60,000; Full time

Job summary

Hilton is seeking a Telephone Operator to warmly assist guests, answer calls, and route inquiries to the right services. You will deliver professional, efficient, and personalized assistance to enhance every guest’s stay.

Responsibilities include coordinating requests with hotel departments, providing local knowledge, and handling wake-up calls and internal communications in line with hotel standards.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to handle guest inquiries and requests with professionalism.
• Polite, courteous and able to resolve issues quickly.

Responsibilities

• Answer and direct incoming calls promptly and professionally.
• Coordinate guest requests with hotel departments to ensure timely fulfillment.
• Provide hotel knowledge and local attractions to assist guests.
• Handle wake-up calls, message taking and internal communications per standards.
• Deliver personalized service and resolve guest concerns with care.

Skills

Communication skills

Telephone etiquette

Guest service

Knowledge of local area

Tools

Phone systems

Job description

Hilton is seeking a Telephone Operator to warmly assist guests, answer calls, and route inquiries to the right services. You will deliver professional, efficient, and personalized assistance to enhance every guest’s stay.

Responsibilities include coordinating requests with hotel departments, providing local knowledge, and handling wake-up calls and internal communications in line with hotel standards.