Concierge Agent

Chedi Hospitality; Doha; On-site; QAR 89,280 - 156,240; Full time

Job summary

Chedi Hospitality in Doha is seeking a Concierge/Guest Relations professional to deliver personalised, anticipatory service to guests in our luxury property.

Responsibilities include greeting guests, providing local information, arranging reservations and transportation, and coordinating special requests with multiple departments, while maintaining confidentiality and a polished appearance.

Qualifications

• High school diploma or equivalent; hospitality qualification is an advantage.
• Experience in Concierge, Front Office, Guest Relations or luxury hotel customer service preferred.
• Excellent communication and interpersonal skills with guest-service orientation.
• Professional appearance with discretion and confidentiality.

Responsibilities

• Welcome guests warmly and provide personalized, anticipatory service.
• Provide accurate information on facilities, services, attractions, transport, and dining.
• Arrange reservations, transportation, tours, tickets, and other guest requests promptly.
• Anticipate needs and offer tailored recommendations to enhance the guest experience.
• Coordinate special occasions with relevant departments and manage guest arrangements.
• Handle requests, concerns and complaints professionally with timely resolution.
• Liaise with hotel departments to ensure seamless service delivery.
• Maintain a clean, organized Concierge Desk and stay updated on local events.

Skills

Guest services

Communication

Interpersonal skills

Discretion

Organizational skills

Multitasking

Problem-solving

Local knowledge

Microsoft Office

Hotel PMS systems

English fluency

Education

High school diploma or equivalent

Hospitality management qualification advantageous

Tools

Microsoft Office

Hotel property management systems

Job description

• High school diploma or equivalent; a qualification in Hospitality Management or a related field is an advantage.
• Previous experience in Concierge, Front Office, Guest Relations, or a customer service role within a luxury hotel is preferred.
• Excellent communication and interpersonal skills with a strong guest service orientation.
• Professional appearance with the ability to maintain confidentiality and discretion.
• Strong organizational, multitasking, and problem-solving skills.
• Good knowledge of local attractions, restaurants, transportation, shopping, and entertainment.
• Proficiency in Microsoft Office and hotel property management systems is an advantage.
• Fluency in English is required; additional language skills are an advantage.

Job Qualifications

• High school diploma or equivalent; a qualification in Hospitality Management or a related field is an advantage.
• Previous experience in Concierge, Front Office, Guest Relations, or a customer service role within a luxury hotel is preferred.
• Excellent communication and interpersonal skills with a strong guest service orientation.
• Professional appearance with the ability to maintain confidentiality and discretion.
• Strong organizational, multitasking, and problem-solving skills.
• Good knowledge of local attractions, restaurants, transportation, shopping, and entertainment.
• Proficiency in Microsoft Office and hotel property management systems is an advantage.
• Fluency in English is required; additional language skills are an advantage.

Key Areas of Responsibility

• Guest Services & Operations
• Welcome guests in a warm, courteous, and professional manner, delivering personalized and anticipatory service.
• Provide accurate information about hotel facilities, services, local attractions, restaurants, transportation, shopping, and entertainment.
• Arrange restaurant reservations, transportation, sightseeing tours, tickets, and other guest requests promptly and efficiently.
• Anticipate guest needs and provide personalized recommendations to enhance the overall guest experience.
• Coordinate special occasions, celebrations, and bespoke guest arrangements in collaboration with the relevant departments.
• Handle guest requests, concerns, and complaints professionally, ensuring timely resolution and guest satisfaction.
• Liaise effectively with all hotel departments to ensure seamless service delivery.
• Maintain a clean, organized, and professional Concierge Desk at all times.
• Keep up to date with local events, attractions, and destination information to provide accurate recommendations.
• Promote the hotel's facilities and services while identifying opportunities to enhance the guest experience.
• Administration
• Maintain accurate records of guest requests, reservations, messages, and concierge activities.
• Ensure all guest information is handled with the highest level of confidentiality.
• Report guest feedback, operational concerns, and unusual incidents to the Front Office Manager.
• Teamwork & Development
• Attend departmental briefings, meetings, and training sessions as required.
• Build and maintain professional relationships with colleagues, business partners, and external service providers.
• Support the hotel's service culture by demonstrating GHM's values and contributing positively to the team.
• Policies, Health & Safety
• Comply with all hotel policies, grooming standards, and departmental procedures.
• Maintain the highest standards of professionalism, ethics, and personal presentation.
• Follow all health, safety, fire, and emergency procedures.
• Carry out any other reasonable duties assigned by the Front Office Manager.