Guest Laundry & Linen Specialist

ENNISMORE; Doha; On-site; QAR 33,480 - 46,872; Full time

Job summary

ENNISMORE is seeking a dedicated Laundry and Uniforms Assistant to oversee the smooth operation of the laundry, linen and uniform processes within the hotel. You will ensure accurate record-keeping, timely guest service and adherence to hotel standards.

In this role you will retrieve, launder, press and deliver guest and staff garments, manage uniforms for new hires, coordinate with contract laundry, and maintain clean work areas while reporting any defects to the supervisor.

Responsibilities

• Retrieve, inspect and deliver guest laundry and dry cleaning from front desk, guest rooms or housekeeping, washing and pressing as needed.
• Maintain written records of all dry cleaning and laundry with guest name, room, garment count and special needs.
• Prepare and wash linens and guest laundry for collection.
• Prepare and record guest bills and forward to Housekeeping Office Coordinator.
• Answer guest inquiries promptly and professionally and relay details to the Supervisor.
• Liaise with contract dry cleaning company and report losses or damages.
• Check accounts from contract laundry and verify against invoices.
• Break down invoices and input into the finance tracking system.
• Polish and return guest shoes to rooms.
• Assist with inventory of uniforms and linen.
• Wash and iron guest laundry and hotel linen as needed.
• Prepare, assign and alter uniforms for new employees.
• Ensure linen is separated, counted and stored correctly.
• Issue and collect uniforms as needed.
• Prepare and record invoices for staff uniforms.
• Receive and sort staff uniforms into correct departments.
• Assist with monthly linen stock.
• Sort and fold towels.
• Maintain clean work areas and report defective materials and equipment.

Job description

ENNISMORE is seeking a dedicated Laundry and Uniforms Assistant to oversee the smooth operation of the laundry, linen and uniform processes within the hotel. You will ensure accurate record-keeping, timely guest service and adherence to hotel standards.

In this role you will retrieve, launder, press and deliver guest and staff garments, manage uniforms for new hires, coordinate with contract laundry, and maintain clean work areas while reporting any defects to the supervisor.