Guest Experience Manager, Luxury Hospitality

The Ritz-Carlton Hotel Company, L.L.C.; Doha; On-site; QAR 200,000 - 320,000; Full time

Job summary

The Ritz-Carlton Doha seeks a Property Manager on Duty to oversee all hotel operations and guest services, representing management in guest issues and directing lobby flow for seamless service.

Candidates typically hold a high school diploma or GED with 2 years in guest services, front desk, or related area; or a 2-year degree with no work experience. Strong leadership and problem-solving are essential.

Qualifications

• High school diploma or GED required.
• 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Responsibilities

• Lead Guest Services Teams and foster collaboration among staff.
• Maintain guest service and front desk goals; handle complaints and resolve conflicts.
• Ensure exceptional customer service and proactive guest relations across all departments.

Education

High school diploma or GED

2-year degree in Hotel and Restaurant Management / Hospitality / Business Administration

Job description

The Ritz-Carlton Doha seeks a Property Manager on Duty to oversee all hotel operations and guest services, representing management in guest issues and directing lobby flow for seamless service.

Candidates typically hold a high school diploma or GED with 2 years in guest services, front desk, or related area; or a 2-year degree with no work experience. Strong leadership and problem-solving are essential.